Head of Operational rigor | Geneva, CH

Head of Operational Rigour

Job Description

Purpose of the role

To support PBWM with day-to-day processing, reviewing, reporting, and issue resolution.

Accountabilities

• Support with day-to-day Private Bank and Wealth Management initiatives including processing, reviewing, reporting, and issue resolution related to accounts, products, and services.
• Manage client relations to identify needs and deliver satisfactory service.
• Collaborate across teams to align and improve Private Bank and Wealth Management processes.
• Identify process improvements and recommend changes.
• Develop and implement procedures and controls to mitigate risks and enhance efficiency.
• Create reports and presentations on performance metrics for internal stakeholders.
• Monitor industry trends to adopt best practices.
• Participate in projects aimed at improving efficiency and effectiveness.

Vice President Expectations

• Contribute to strategy, requirements, and change management; plan resources, budgets, and policies.
• Lead or support team management, including defining roles, planning, coaching, and performance management.
• Demonstrate leadership behaviors: Listen, Energize, Align, Develop.
• Guide technical direction and mentor less experienced staff.
• Advise stakeholders on functional and cross-functional impacts.
• Manage risks and ensure strong controls.
• Align with organizational goals and collaborate across functions.
• Develop solutions through analytical thinking and research.
• Build and maintain stakeholder relationships using influencing skills.

All colleagues are expected to embody Barclays Values and Mindset.

Role: Head of Operational Rigour | Barclays | Geneva

Responsible for overseeing Geneva Operations Risk Management Framework, ensuring strong risk governance, quality assurance, and proactive risk management.

Key Responsibilities:

Risk Management and Oversight

• Maintain strong risk partnerships and guide risk identification and resolution.
• Coordinate Quality Assurance, Conformance Testing, and MI for Risk Forums.
• Ensure timely completion of open actions.
• Support control environment through root cause analysis and process improvements.
• Report on Key Risks and Quality Indicators regularly.

Quality Assurance

• Oversee QA activities, ensuring thoroughness and documentation.
• Continuously improve QA processes to capture emerging risks.
• Understand operational processes, risks, and controls comprehensively.

Leadership and Stakeholder Management

• Manage and develop a high-risk quality control team.
• Promote a high-performance culture through coaching and development.
• Set objectives aligned with business goals.
• Engage with senior stakeholders across relevant functions.

Decision Making and Reporting

• Present findings and recommendations to senior stakeholders.
• Share best practices and contribute to improvements.
• Support data-driven decisions with accurate reporting.

Risk and Control Objective

Ensure duties comply with policies and regulations, fostering a risk-aware culture and maintaining controls.

Person Specification:

Essential Skills and Qualifications

• Experience managing teams in risk or control environments.
• Strong analytical and investigative skills.
• Knowledge of operational risk standards.
• Attention to detail and proactive mindset.
• Proficiency in MS Office.
• Excellent communication skills for senior stakeholder engagement.

Desirable

• Experience in financial services operations, risk, or compliance.
• Fluency in English; additional languages preferred.

This role is based in Geneva.

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