The client I'm representing is looking for a Customer Service Manager DACH to lead and develop the Customer Service and Warehouse function in Berlin, reporting directly into the Global Customer Service Director.
This is a key leadership appointment, taking over a well-established team and playing an important role in strengthening the function, developing the team and supporting the companies continued growth across the DACH region.
The role will lead an 11-person team comprising:
- 2x Team Leaders/Coordinators across Customer Service and Warehouse
- 1x Senior Customer Service Advisor
- 5x Customer Service Advisors
- 3x Warehouse Operatives
The position is 100% office-based in Berlin, with the team operating from the companies Berlin office.
Key Priorities
The successful candidate will have three main areas of focus:
- Improve Customer Service performance – drive adoption and effective use of new systems and technology, including the recently implemented Esker platform, while improving processes, efficiency and overall service levels.
- Develop and engage the team – provide visible leadership, coaching and professional development, creating a more structured and engaged team environment.
- Support DACH growth – build out the team where required, improve warehouse efficiency and establish strong relationships across the wider business, particularly with the fast-paced commercial team and General Manager DACH.
This is a hands-on leadership position where the ability to build trust, bring people with you through change and create a positive team culture will be particularly important.
The ideal candidate will have:
- Strong Customer Service leadership experience, ideally managing a sizeable operational team.
- Experience across both Customer Service and logistics/warehouse operations, or previous experience leading a team with warehouse responsibilities.
- A track record of improving processes, efficiency and team performance.
- Strong people-management and coaching skills, with the ability to develop and motivate an established team.
- Experience implementing or driving adoption of new systems/processes.
- Strong stakeholder management skills and the confidence to work closely with Sales, Commercial, Operations and senior leadership.
- Fluent German (C1+) and business-level English (B2+).
- A willingness to work 100% on-site in Berlin.
Medical device experience is beneficial but not essential. The key requirement is strong Customer Service leadership combined with genuine operational/logistics exposure.
The DACH Customer Service Manager will be joining at an important point in the companies growth journey, with the opportunity to make a visible impact on the team, operational performance and wider regional business.
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Customer Service Manager DACH in Berlin Arbeitgeber: Barrington James
Als Arbeitgeber in der Medizintechnik bietet unser Unternehmen eine dynamische und unterstützende Arbeitsumgebung in Stuttgart, wo Innovation und Qualität im Mittelpunkt stehen. Wir fördern die berufliche Weiterentwicklung unserer Mitarbeiter durch gezielte Schulungen und bieten ein kollegiales Arbeitsklima, das Teamarbeit und Eigenverantwortung schätzt. Mit einem klaren Fokus auf Compliance und kontinuierlicher Verbesserung sind wir bestrebt, unseren Mitarbeitern bedeutungsvolle und erfüllende Karrieremöglichkeiten zu bieten.
