ServiceTechniker (f/m/d)

Customer Service Technician (f/m/d)

Customer Service Technician (f/m/d)

Apply locations Fulda, Germany time type Full time posted on Posted 3 Days Ago job requisition id R017800

Abteilung Information :

BW Converting Solutions ist eine strategische Allianz von Ressourcen und Dienstleistungen, die die folgenden sechs Barry-Wehmiller-Unternehmen zusammenbringt: Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson-Sharp, Baldwin Technologies und Northern Engraving and Machine. Diese Branchenführer bieten bewährte Marken und innovative Technologien im Bereich Entwicklung, Herstellung und Wartung von Hochleistungs-Verarbeitungs- und Verpackungsmaschinen für die Gewebe-, Vliesstoff-, Hygiene-, Beutelverarbeitungs- sowie Versand- und Druckbranche an. Barry-Wehmiller ist ein breitgefächerter globaler Anbieter von Lösungen für Engineering, Beratung und Fertigungstechnologien für Verpackungs-, Wellpappen- und Papierverarbeitungsindustrien.

Jobbeschreibung:

SUMMARY:

The Customer Service Technician will perform electro-mechanical work in a computer-based environment, assisting and troubleshooting with engineers, while working as a team, to test, install, start-up and demonstrate BW Converting equipment, along with training customers on the operation and maintenance of this equipment.

ESSENTIAL FUNCTIONS:

1. Work from assembly drawings, wiring diagrams, machine manuals, technical procedures and specifications to assist with or install new machines and upgrade as required; responsible for installations of various sections and complete machines and adjustments as necessary to ensure proper operation.
2. Set up and operate machinery to produce customer’s product; instruct operators in set-up and operating procedures; provide technical and practical answers to customer’s questions or problems.
3. Perform routine and/or emergency breakdown mechanical/electrical service on company equipment; determine root cause of trouble; prepare report of findings and solutions to problem.
4. Assist installation coordinator with pre/post installation meetings and audits at customer facility and assessing manpower needs.
5. Report quality issues and take corrective action to prevent reoccurrence.
6. Act as liaison between customer and company; maintain positive relationships with customers.
7. Prepare and submit reports as required.
8. Provide leadership, coaching and mentoring to less experienced personnel.
9. Work in a team of field service team members, contractors and/or customer personnel through the project stages.
10. Create and sustain a safety environment that promotes a safety mindset, embraces training and adherence to safety policies and procedures, and encourages awareness and correction of safety hazards.
11. Ensure that work areas and equipment are maintained in clean and orderly condition and all safety regulations are observed; report and correct any unsafe work practices or conditions immediately.
12. Perform other duties as assigned.

EDUCATION & EXPERIENCE:

1. An associate degree in Electro-Mechanical Technology or a related field is required.
2. B.S. degree in Mechanical or Electrical Engineering or Electrical Technology is preferred.

KNOWLEDGE, SKILLS, ABILITIES:

1. A strong mechanical and/or electrical skill set is required to complete a variety of work in this position.
2. Knowledge of basic web handling and industrial experience, with focus in the Paper Products, Packaging, Nonwovens or Flexographic presses is a plus.
3. Knowledge of control systems e.g. Rockwell, Siemens PLC is highly recommended, along with a background in machine process control.
4. Ability to travel at least 50% of the time.

COMPETENCES

1. Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
2. Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
3. Drives Results – Consistently achieving results, even under tough circumstances.
4. Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
5. Optimizes Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
6. Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
7. Collaborates – Building partnerships and collaborating with others to meet shared objectives.
8. Decision Quality – Making good and timely decisions that keep the organization moving forward.
9. Manages Ambiguity – Operating effectively, even when things are not certain, or the way forward is not clear.

LEADERSHIP RESPONSIBILITY

This position does not directly supervise other associates.

WORK ENVIRONMENT/PHYSICAL DEMANDS

1. Bend, squat, climb, grasp, reach, lift or otherwise move about frequently and for extended periods of time.
2. Lift, move or otherwise transfer up to 50 lbs. frequently, or more occasionally.
3. Walk, stand or otherwise move about continuously.
4. Exposure to typical machine shop physical hazards which may require respiratory protection.
5. Typically sits, grasps items and performs keyboarding for occasional operation of a computer.
6. May travel by air or car frequently.

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Bei Barry-Wehmiller sind wir uns bewusst, dass Menschen eine Fülle von Erfahrungen und Talenten mitbringen, die über die technischen Anforderungen einer Stelle hinausgehen. Wenn Ihre Erfahrung dem, was Sie hier aufgelistet sehen, nur nahekommt, ziehen Sie bitte trotzdem eine Bewerbung in Betracht. Wir wissen, dass das, was uns voneinander unterscheidet, oft zu Innovation, Spitzenleistungen und sinnvoller Arbeit führen kann – daher ermutigen wir Menschen mit unterschiedlichem Hintergrund, sich auf unsere Stellen zu bewerben. Bitte lassen Sie uns wissen, wenn wir für Sie während des Interview Prozesses angemessene Vorkehrungen treffen können.

Company:

Baldwin Technology

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