Operational Specialist

• Manage end-to-end international road freight import and export operations, from transport booking and file opening through final delivery and file closing.
• Coordinate road transport shipments, including collection, loading, departure, transit, border crossings, customs clearance, and final delivery.
• Communicate and coordinate daily with transport companies, subcontractors, customs brokers, warehouses, overseas agents, suppliers, and customers.
• Prepare, review, and maintain all required transport and shipping documentation, including CMR consignment notes, commercial invoices, packing lists, delivery notes, and customs documents.
• Monitor shipments proactively and provide customers with accurate and timely updates regarding shipment status, estimated arrival times, and potential delays.
• Coordinate with customs brokers and relevant authorities to support smooth and compliant import, export, and cross-border transportation processes.
• Follow up on collection and delivery schedules, proof of delivery (POD), transport delays, and operational issues.
• Enter and verify supplier invoices, transport costs, subcontractor charges, and additional operational expenses for each shipment file.
• Prepare customer invoices and ensure that all applicable freight charges and additional services are billed accurately and on time.
• Monitor revenue, costs, and profit and loss (P&L) on a shipment-by-shipment basis, from file opening through file closing.
• Review shipment profitability, identify cost discrepancies or unexpected expenses, and take the necessary corrective actions.
• Ensure that all operational and financial information is accurately entered and maintained in the transport management system (TMS).
• Follow up on outstanding invoices, missing supporting documents, unbilled services, and open cost items before closing shipment files.
• Resolve operational issues, transport delays, documentation discrepancies, customs-related problems, and billing differences proactively.
• Maintain complete and organized shipment records in accordance with company procedures and applicable German and EU regulations.
• Work closely with operations, accounting, sales, and customer service teams to ensure efficient workflows, cost control, and customer satisfaction.

Qualifications

• Previous experience in road freight forwarding, international transport logistics, or a similar operational role is preferred.
• Practical experience in international road freight import and/or export operations.
• Good understanding of international road transportation procedures, CMR documentation, Incoterms, customs clearance, and cross-border logistics.
• Familiarity with German and EU customs procedures and transport documentation is an advantage.
• Experience with transport cost entry, supplier and subcontractor invoices, customer billing, and shipment-level profit and loss tracking is strongly preferred.
• Strong attention to detail and the ability to maintain accurate operational and financial records.
• Excellent communication, problem-solving, multitasking, and organizational skills.
• Ability to manage multiple shipment files simultaneously in a fast-paced, deadline-driven environment.
• Strong customer service orientation and the ability to communicate effectively with customers, transport partners, subcontractors, and international agents.
• Proficiency in MS Office and transport management systems (TMS) or freight forwarding software.
• Good command of English, both written and spoken.
• German language skills are an advantage and may be required depending on operational responsibilities.

What We Are Looking For

A reliable and proactive logistics professional who can independently manage international road freight operations, coordinate effectively with transport partners and customers, and ensure accurate operational and financial shipment management.

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