Batgroup seeks a battle-tested Chief Operating Officer to lead and scale its operational backbone across Swiss and Lisbon hubs. You will oversee recruitment, training, payroll, and HR admin for 4,000+ agents, shaping long-term strategic direction with regular exposure to the Board.
Your mission is to transform complex, high-scale operations into a seamless engine delivering 5-star service at scale, while driving profitability and governance through robust processes.
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