Operations Director (m/w/d)

• Operational

Leadership: Own and develop the agency's delivery operating model; establish consistent processes, governance and best practice; lead Delivery and Resource Management functions; build a culture of accountability and continuous improvement

• Delivery

Excellence: Ensure all projects are delivered on time, within budget and to required quality standards; monitor programme health and delivery risks; resolve delivery challenges and remove operational blockers

• Resource & Commercial

Management: Lead resource planning, utilisation and capacity management; partner with Finance and Account Management to improve recovery and profitability; ensure alignment of delivery plans, resource requirements and commercial expectations

• Cross-Agency

Delivery: Design and improve the operating model for delivering campaigns across multiple teams and agencies; define clear roles, responsibilities and governance; ensure consistent onboarding, planning and quality assurance processes

• Monitoring & Performance: Monitor operational performance and identify opportunities to improve efficiency, quality and profitability
• Future Development: Drive AI-enabled operational improvements, workflow automation, technology optimisation and scalable delivery models
• Extensive experience in a role as Operations Director, Head of Operations, or in a leadership position within an agency
• Understanding of business and finance
• Experience managing resource planning, utilisation, and operational performance
• Excellent communication, presentation, and problem-solving skills
• Experience working with Adobe Workfront and digital CMS platforms
• Fluency in spoken and written German and very good English skills
• With us, you can apply your talent and knowledge to a major global automotive brand
• We offer an attractive workplace in the heart of Berlin Mitte, combined with flexible working hours
• You’ll find an open agency culture guided by creativity and humanity
• Treating one another with respect and as equals is a core principle for us
• With us, you’ll have autonomy and be encouraged to work independently
• We bring together inspiring colleagues and international teams
• You’ll receive guidance on the work itself and have room for your professional and personal development
• You’ll benefit from our global BBDO training platform, which offers a wide range of specialized topics and skill-building courses (including Linked In Learning), as well as access to various corporate benefits (including Wellhub membership and Jobrad)
• You’ll have the opportunity to work from home on a regular basis
• Deine Aufgaben
• Operational

Leadership: Own and develop the agency's delivery operating model; establish consistent processes, governance and best practice; lead Delivery and Resource Management functions; build a culture of accountability and continuous improvement

• Delivery

Excellence: Ensure all projects are delivered on time, within budget and to required quality standards; monitor programme health and delivery risks; resolve delivery challenges and remove operational blockers

• Resource & Commercial

Management: Lead resource planning, utilisation and capacity management; partner with Finance and Account Management to improve recovery and profitability; ensure alignment of delivery plans, resource requirements and commercial expectations

• Cross-Agency

Delivery: Design and improve the operating model for delivering campaigns across multiple teams and agencies; define clear roles, responsibilities and governance; ensure consistent onboarding, planning and quality assurance processes

• Monitoring & Performance: Monitor operational performance and identify opportunities to improve efficiency, quality and profitability
• Future Development: Drive AI-enabled operational improvements, workflow automation, technology optimisation and scalable delivery models
• Dein Profil
• Extensive experience in a role as Operations Director, Head of Operations, or in a leadership position within an agency
• Understanding of business and finance
• Experience managing resource planning, utilisation, and operational performance
• Excellent communication, presentation, and problem-solving skills
• Experience working with Adobe Workfront and digital CMS platforms
• Fluency in spoken and written German and very good English skills

Warum wir?

• With us, you can apply your talent and knowledge to a major global automotive brand
• We offer an attractive workplace in the heart of Berlin Mitte, combined with flexible working hours
• You’ll find an open agency culture guided by creativity and humanity
• Treating one another with respect and as equals is a core principle for us
• With us, you’ll have autonomy and be encouraged to work independently
• We bring together inspiring colleagues and international teams
• You’ll receive guidance on the work itself and have room for your professional and personal development
• You’ll benefit from our global BBDO training platform, which offers a wide range of specialized topics and skill-building courses (including Linked In Learning), as well as access to various corporate benefits (including Wellhub membership and Jobrad)
• You’ll have the opportunity to work from home on a regular basis
• Unser Standort

We’re right in the heart of it all. Between Hackescher Markt and Alexanderplatz. In a metropolis home to people from more than 170 different countries.

That’s what makes Berlin so exciting, so incredibly vibrant.

And so appealing to creative people from all over the world.

Some of them work with us, stay for a very long time, and even love coming back to us.

Maybe that’s because of Berlin, but it’s certainly also due in part to how we treat each other.

We’re an international team that develops compelling and successful communication strategies for clients such as Volkswagen, ERGO Insurance, and the Federal Association of Volksbanken and Raiffeisenbanken.

We look forward to meeting everyone.

And we welcome all applications, regardless of gender, nationality, ethnic or social background, religion or worldview, disability, age, or sexual orientation and identity.

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