pType Scheduled visit (weekly 3 days visit) /ppSkills Proficiency in Windows and Mac operating systems., Strong knowledge of Microsoft Office Suite, business applications, and video conferencing tools., Familiarity with network troubleshooting and mobile device management. /ph3Description /h3pBCIC Swiss GmbH | Best Connect International Company is looking for a ( Scheduled Visit |On-site) "IT End User Support" in Switzerland . /ph3Responsibilities /h3ulliTechnical Support: Provide prompt IT support to VIP and executive users, troubleshoot hardware and software issues on desktops, laptops, and mobile devices, resolve network connectivity and printer problems, and conduct daily morning checks to ensure all meeting rooms are fully functional. /liliIncident Management: Log, prioritize, and resolve service requests through the IT service management system, and escalate complex issues to the appropriate team or vendor when necessary. /liliIT Asset Management: Procure and dispose of IT devices following audit policies, configure new hardware and software, manage video conferencing equipment, and ensure security compliance (such as patching). /liliProactive Support Communication: Provide one-on-one user training and assist with new employee onboarding, proactively monitor VIP user systems, and maintain regular communication regarding resolution progress. /liliDocumentation Compliance: Maintain accurate documentation of all support activities, generate performance reports, and strictly adhere to company IT policies, security standards, ITSM standards, and the Corporate QHSE Manual. /li /ulh3Requirements /h3ulliA minimum of 5 years of experience in IT support, with at least 2 years supporting executive or VIP users. /liliProficiency in Windows and Mac operating systems; strong knowledge of Microsoft Office Suite, business applications, and video conferencing tools; and familiarity with network troubleshooting and mobile device management. /liliITIL, CompTIA A+, Microsoft Certified Professional (MCP), or equivalent certifications are considered a plus. /liliExcellent communication, interpersonal, and analytical skills; the ability to work in a dynamic and multi-cultural environment; and fluent command of both oral and written English and German /li /ul #J-18808-Ljbffr
IT End User Support_Zürich Arbeitgeber: BCIC Swiss GmbH
BCIC Swiss GmbH bietet eine dynamische Arbeitsumgebung in Schaffhausen, die sich durch flexible Arbeitszeiten und ein unterstützendes Team auszeichnet. Als IT Support Specialist haben Sie die Möglichkeit, Ihre Fähigkeiten in einem innovativen Unternehmen weiterzuentwickeln und an spannenden Projekten zu arbeiten, während Sie gleichzeitig von einer positiven Unternehmenskultur profitieren, die Wert auf Zusammenarbeit und persönliches Wachstum legt.
