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- Aufgaben: Provide IT support and troubleshoot issues for customers in a dynamic environment.
- Arbeitgeber: Join BCIC Swiss GmBH, a tech-driven company in Salzburg, Austria.
- Mitarbeitervorteile: Flexible part-time hours with a negotiable salary.
- Warum dieser Job: Great opportunity to enhance your IT skills while working in a collaborative team.
- Gewünschte Qualifikationen: Must have strong IT knowledge and B2 German proficiency.
- Andere Informationen: Only applicants residing in Austria with a valid work permit will be considered.
Location, Type, Skill, Responsibilities & More
IT Support Specialist
Location: Salzburg, Austria
Type: Dispatch / Part-time
Hours: 20 hours per week
Skills: IT support, Technical proficiency, Troubleshooting, Hardware
Description: BCIC Swiss GmBH | Best Connect International Company is looking for a dispatch IT Support Specialist to join our team in Austria. If you’re passionate about IT support and troubleshooting, we’d love to hear from you.
Responsibilities:
- Provide first/second level contact and problem resolution for customer issues.
- Work with third-party vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
- Have basic knowledge of Mac operating systems to support Apple PC users.
- Install, upgrade, support, and troubleshoot printers and computer hardware.
- Perform general preventative maintenance tasks on computers, laptops, and printers.
- Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
- Have broad experience in IT with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Perform other duties as assigned.
Requirements:
- 20-hour weekly work permit in Austria
- Strong IT/computer knowledge
- Need German B2 language proficiency
Salary: Negotiable
To apply, email us at:
Important Note: Only applicants currently residing in Austria meeting the work permit requirements will be considered.
Join us and be part of a dynamic tech-driven environment!
Apply Now!
Kaniz Fatema
Talent Acquisition Specialist
#J-18808-Ljbffr
IT Support Specialist Arbeitgeber: BCIC Swiss
Kontaktperson:
BCIC Swiss HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT Support Specialist
✨Tip Number 1
Make sure to highlight your technical proficiency in IT support during any conversations or interviews. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Tip Number 2
Familiarize yourself with the specific software and hardware mentioned in the job description, such as Windows operating systems and Microsoft Office. This will help you demonstrate your readiness to tackle the responsibilities outlined.
✨Tip Number 3
Since this role requires communication with third-party vendors, practice articulating technical issues clearly and concisely. Good communication skills are essential for effective problem resolution.
✨Tip Number 4
Given the requirement for a B2 level of German, consider brushing up on your language skills, especially technical vocabulary related to IT support. This will not only help you in the application process but also in your day-to-day tasks.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT Support Specialist
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities of an IT Support Specialist. Highlight your experience in troubleshooting, technical support, and familiarity with various operating systems in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your IT support experience, knowledge of Windows and Mac operating systems, and any relevant certifications.
Write a Compelling Cover Letter: Craft a cover letter that showcases your passion for IT support and your problem-solving abilities. Mention specific examples of how you've successfully resolved technical issues in the past.
Language Proficiency: Since the position requires German B2 proficiency, ensure that you mention your language skills clearly in your application. If possible, provide examples of how you've used German in a professional context.
Wie du dich auf ein Vorstellungsgespräch bei BCIC Swiss vorbereitest
✨Show Your Technical Skills
Be prepared to discuss your technical proficiency in detail. Highlight your experience with troubleshooting various operating systems, especially Windows and Mac, as well as any relevant software like Microsoft Office and Cisco Jabber.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to provide examples of how you've resolved complex IT issues in the past. This could include specific scenarios where you worked with third-party vendors or used diagnostic tools to troubleshoot problems.
✨Communicate Clearly
Since this role involves providing timely communication on issue status, practice explaining technical concepts in a clear and concise manner. This will show that you can effectively communicate with both technical and non-technical stakeholders.
✨Emphasize Teamwork and Flexibility
The job requires working in a project-based environment, so be sure to highlight your ability to work collaboratively with others. Share experiences where you adapted to changing circumstances or contributed to team success.
