Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking.
Description
BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch | On-site) "IT Support Specialist" in Germany
Responsibilities
- Provide first- or second-level contact and problem resolution for customer issues.
- Work with third-party vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber authorized.
- Should have basic knowledge of the Mac operating system to support Apple PC users.
- Install, upgrade, support, and troubleshoot printers and computer hardware.
- Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
Requirements
- Must hold a valid work permit in Germany
- Several years of experience in the IT field
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IT Support Specialist Arbeitgeber: BCIC Swiss
BCIC Swiss GmbH ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Luzern ein dynamisches und unterstützendes Arbeitsumfeld bietet. Mit einem starken Fokus auf berufliche Weiterentwicklung und einer offenen Unternehmenskultur fördern wir die individuelle Entfaltung und bieten zahlreiche Möglichkeiten zur Weiterbildung. Unsere Mitarbeiter profitieren von flexiblen Arbeitszeiten und einem kollegialen Team, das Innovation und Zusammenarbeit schätzt.
