Position Overview Hotel Silberhorn & Spa, a renowned hotel located in the heart of the beautiful Swiss Alps in Wengen, is seeking a dedicated and reliable Receptionist (m/f/d) to join our team for the nest summer season.
Key Responsibilities
Guest Reception & Check-In/Out
– Warmly welcome guests, handle check-ins and check-outs efficiently, and ensure a smooth arrival and departure experience.
Guest Communication
– Assist guests with inquiries via phone, email, and in person, providing helpful information about the hotel and Wengen.
Billing & Payments
– Process reservations, invoices, and payments accurately while ensuring correct account handling.
Reservations & Coordination
– Manage bookings, coordinate room assignments, and work closely with other departments to ensure seamless operations.
Service Excellence
– Provide personalized recommendations and assistance to enhance the guest experience, ensuring high satisfaction.
Daily Administration
– Maintain guest records, update the system, and handle administrative tasks related to reception duties.
Collaboration
– Work closely with housekeeping, F&B, and other teams to ensure smooth hotel operations and top-tier guest service.
Multilingual Service
– Communicate with international guests in English and German (additional languages are a plus).
Requirements
Experience & Skills
– Previous experience in a reception or front office role in the hotel industry is an advantage.
Language Proficiency
– Fluent in English, fluent in German is an advantage (additional languages such as French are a plus).
Guest-Oriented Mindset
– A warm, welcoming personality with a passion for hospitality and excellent customer service.
Organizational Talent
– Ability to multitask, stay organized, and handle administrative tasks efficiently.
Communication Skills
– Strong verbal and written communication skills, both with guests and internal teams.
Tech-Savvy
– Familiarity with hotel reservation systems (e.g., Opera Cloud) and basic computer skills.
Flexibility & Team Spirit
– Willingness to work in shifts, including weekends and holidays, and collaborate with a dynamic team.
Professional Appearance
– A well-groomed and professional demeanor that reflects the high standards of the hotel.
Benefits
Competitive Salary & Benefits
– We offer attractive compensation and additional perks.
Unique Work Environment
– Work in breathtaking destinations surrounded by nature and culture.
Career Growth & Training
– Opportunities for professional development and internal career progression.
Staff Accommodation
– Housing options available for employees (depending on location & availability).
Healthy Meals Options
– Enjoy high-quality meals by Felfel during working hours.
Lifestyle & Leisure Discounts
– Discounts on hotel stays, F&B, and local activities such as skiing, wellness, and outdoor experiences with our partners.
Location Hotel Silberhorn & Spa, Wengen
Wenigboden 1347
3823 Wengen
#J-18808-Ljbffr
Key Responsibilities
Guest Reception & Check-In/Out
– Warmly welcome guests, handle check-ins and check-outs efficiently, and ensure a smooth arrival and departure experience.
Guest Communication
– Assist guests with inquiries via phone, email, and in person, providing helpful information about the hotel and Wengen.
Billing & Payments
– Process reservations, invoices, and payments accurately while ensuring correct account handling.
Reservations & Coordination
– Manage bookings, coordinate room assignments, and work closely with other departments to ensure seamless operations.
Service Excellence
– Provide personalized recommendations and assistance to enhance the guest experience, ensuring high satisfaction.
Daily Administration
– Maintain guest records, update the system, and handle administrative tasks related to reception duties.
Collaboration
– Work closely with housekeeping, F&B, and other teams to ensure smooth hotel operations and top-tier guest service.
Multilingual Service
– Communicate with international guests in English and German (additional languages are a plus).
Requirements
Experience & Skills
– Previous experience in a reception or front office role in the hotel industry is an advantage.
Language Proficiency
– Fluent in English, fluent in German is an advantage (additional languages such as French are a plus).
Guest-Oriented Mindset
– A warm, welcoming personality with a passion for hospitality and excellent customer service.
Organizational Talent
– Ability to multitask, stay organized, and handle administrative tasks efficiently.
Communication Skills
– Strong verbal and written communication skills, both with guests and internal teams.
Tech-Savvy
– Familiarity with hotel reservation systems (e.g., Opera Cloud) and basic computer skills.
Flexibility & Team Spirit
– Willingness to work in shifts, including weekends and holidays, and collaborate with a dynamic team.
Professional Appearance
– A well-groomed and professional demeanor that reflects the high standards of the hotel.
Benefits
Competitive Salary & Benefits
– We offer attractive compensation and additional perks.
Unique Work Environment
– Work in breathtaking destinations surrounded by nature and culture.
Career Growth & Training
– Opportunities for professional development and internal career progression.
Staff Accommodation
– Housing options available for employees (depending on location & availability).
Healthy Meals Options
– Enjoy high-quality meals by Felfel during working hours.
Lifestyle & Leisure Discounts
– Discounts on hotel stays, F&B, and local activities such as skiing, wellness, and outdoor experiences with our partners.
Location Hotel Silberhorn & Spa, Wengen
Wenigboden 1347
3823 Wengen
#J-18808-Ljbffr
