IT Support Specialist

Job Title: IT Support Specialist

About the Job

We are looking for an IT support specialist to join our team. As an IT support specialist, you will be responsible for providing technical assistance to internal employees, ensuring they have the best possible experience with our systems and services.

Key Responsibilities

The key responsibilities of this role include:

• Supporting PC hardware, troubleshooting and resolving issues in a timely manner.
• Working with internal ticketing tools to communicate with customers and resolve their queries efficiently.
• Preparing hardware for new hires joining the company and existing employees.
• Managing IT asset inventory to ensure accurate tracking and efficient utilization of resources.

Requirements

To be successful in this role, you will need to possess the following qualifications:

• Broad experience supporting operating systems (Windows, Macintosh or Linux).
• Experience supporting through various channels (on-premise).
• Proficiency supporting office productivity applications (Outlook, Word, and Excel).
• Experience using a ticket system for customer service requests.
• Experience with PC imaging and hardware troubleshooting (Client/Server, Network equipment).
• English language skills.
• German language skills (at least at basic level).

What We Offer

We offer a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that values diversity and inclusion.