Be your best with BechtleWindows Support Specialist L2/L3 (f/m/d)Be your best with BechtleWith more than employees, we are one of the most successful companies and market leaders in our field of direct sales of IT products and a range of IT services offered by the various service companies makes us a strong and future-oriented partner for medium-sized companies, large groups, and the public sector. We are at home throughout Europe and always close to our customers.Windows Support Specialist L2/L3 (f/m/d)Be your best with bechtleFor one of our banking clients based in Geneva, we are looking for a Windows Support Specialist L2/L3 (f/m/d) responsible for ensuring the handling of complex incidents, support for users, and continuous improvement of mission-critical environments.Mission- Diagnose and resolve level 2 and 3 incidents related to Windows environments, office and business applications, as well as occasionally macOS, iOS, and mobile equipment.- Use in-depth technical skills, analyze logs and system performance, identify root causes, and test corrective solutions.- Process and track incidents and requests received via Jira, Microsoft Teams, until their complete resolution and closure.- Ensure system health through daily checks, document procedures, and implement necessary corrective actions.- Contribute to the continuous improvement of support, documentation, and processes, while respecting change management procedures, security requirements, and the coverage schedule from 7:30 AM to 6:00 PM.Profile- Confirmed experience in a level 2 and 3 support role, with in-depth expertise in Windows environments.- Mastery of diagnostic tools such as Wireshark, Procmon, or Fiddler, as well as PowerShell and version control tools such as Git.- Solid understanding of VDI environments under VMware, Workspace ONE and Microsoft Intune solutions, as well as network concepts related to DNS, routing, and firewalls.- Excellent analytical skills, autonomy, sense of service, and ability to communicate effectively with users and technical teams.- Residence in Switzerland or willingness to relocate before the start date.Offer- Advantageous working conditions: 6 weeks of vacation per year and a comprehensive pension plan.- Development and enhancement of potential: wide range of professional and personal training offered by the Bechtle Academy.- Diversity: interesting and changing tasks in a future-oriented sector.Bechtle Suisse SA has certified skills in the following areas: IT Infrastructure, IT Management, Managed Services, Skills Management, Analytics, Printing Solutions, and E-Commerce. Thanks to these skills and solid and sustainable partnerships with the main market players, we offer a perfectly coherent range of IT products and services to cover all our customers' needs. Our proximity, our global vision of infrastructure, and project management make us a key player in the market. Our motivated employees are our best assets to ensure speed, flexibility, and expertise. jidd6b0d3eaen jit0833aen jpiy26aen
Windows Support Specialist Level 2 and 3 Arbeitgeber: Bechtle Suisse SA
Bechtle Suisse SA ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Genf nicht nur ein inspirierendes Arbeitsumfeld bietet, sondern auch eine ausgewogene Work-Life-Balance mit 6 Wochen Urlaub pro Jahr. Unsere Unternehmenskultur fördert kontinuierliches Lernen und persönliche Entwicklung, sodass Sie Ihre Fähigkeiten im Bereich Softwareentwicklung und DevOps weiter ausbauen können, während Sie an innovativen Projekten arbeiten, die sowohl On-Prem- als auch Cloud-Lösungen umfassen.
