Senior Technical Support Specialist - Life Sciences EMEAI (f/m/d)

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Life Sciences, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.

We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.

It’s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow.

Learn about the Danaher Business System which makes everything possible.

The Senior Technical Support Specialist Life Sciences EMEAI (f/m/d) is responsible for the 2nd level support of our customer support functions in the EMEAI region.

This position reports to the Technical Support Manager EMEAI and is part of the Global Service organization, located in Vienna and will be an on-site role.

In this role, you will have the opportunity to:

• Assist field service engineers with troubleshooting the most difficult problems in high pressure situations; Communicates regularly with customers and field service engineers to learn about their business challenges and requirements
• Conduct formal in house and external field service, distributor and customer trainings on special demand for new products.
• Managing Call Escalations – ability to identify, own and track any issues with an account, according to call escalation procedure, to reach resolution.
• Internal and external customer satisfaction in all aspects of the job. Increased through put, decreased downtime and regular upgrades. A clear advocate for the customer (internal and external) and a steward for the company, drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”.
• Continuous desire and demonstrated ability to advance knowledge on product, is use in the marketplace and it’s position relative to competitive products.

The essential requirements of this job include:

• Bachelor’s degree in Engineering or similar field.
• Several years of experience in a high-tech environment: electrical, hydraulic, pneumatic, mechanical troubleshooting, theory and application.
• Strong interpersonal and communication skills.
• Excellent English (written and oral), an additional language would be an asset.
• Willingness to travel nationally and internationally (between 20-40%).

The collective agreement for employees and apprentices in commercial enterprises applies to the advertised position. The average yearly gross salary is € 75.000,- depending on experiences. This job is also eligible for bonus/incentive pay.

Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info .

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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