Customer Master Data Steward – Quote to Cash Operations CEE (m/w/d)

BD is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. BD leads in patient and health care worker safety and the technologies that enable medical research and clinical laboratories. The company provides innovative solutions that help advance cellular studies and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures, optimize respiratory care and support the management of diabetes. The company partners with organizations around the world to address some of the most challenging global health issues. BD has more than 45,000 associates across 50 countries who work in close collaboration with customers and partners to help enhance outcomes, lower health care delivery costs, increase efficiencies, improve health care safety and expand access to health.

Job Description

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health.

The Global Business Services (GBS) team helps drive BD forward by seeking out and implementing innovative ways to operate effectively and efficiently. We are seeking a dynamic and innovative Customer Master Data Steward for our Quote-to-Cash service line

The Master Data Steward for Quote to Cash (Q2C) Operations is responsible for managing and maintaining high-quality master data that supports the end-to-end Q2C process. This role ensures the integrity, consistency, and accuracy of customer related master data across BD infrastructure, enabling efficient sales, order management, billing, and revenue recognition.

Key Responsibilities:

Master Data Management for Q2C:

• Maintain and govern master data related to customers, pricing, contracts, and billing terms.
• Ensure alignment of master data across CRM, ERP, CPQ, and billing platforms.
• Monitor and resolve data discrepancies that impact quoting, order processing, invoicing, and collections in partnership with CMDO team

Data Governance & Quality:

• Enforce data standards, naming conventions, and validation rules specific to Q2C operations.
• Collaborate with Sales, CMDO, Finance, Legal, and IT to ensure data accuracy and compliance.
• Conduct regular audits and cleansing of Q2C-related master data to support operational efficiency and reporting accuracy.

Process Enablement:

• Support Q2C process improvements by identifying data-related bottlenecks and recommending solutions.
• Participate in system implementations and upgrades, ensuring master data requirements are met.
• Provide input into automation and workflow enhancements that depend on clean and structured data.

Stakeholder Collaboration:

• Act as an in-country liaison between QTC regional teams, commercial teams and technical teams to resolve master data issues.
• Train and support end-users on data entry standards and Q2C data governance policies.
• Facilitate cross-functional data stewardship meetings focused on Q2C data domains.

Qualifications

• Education: Bachelor\’s degree in Business Administration, Information Systems, Finance, or related field.
• Experience: 3–5 years of experience in data stewardship or Q2C operations, preferably in a global or enterprise environment.
• Skills:
  • Deep understanding of the Quote to Cash lifecycle and its data dependencies.
  • Experience with CRM (e.g., Salesforce), ERP (e.g., SAP, Oracle), CPQ tools, order management and billing systems.
  • Strong analytical skills and attention to detail.
  • Excellent communication and stakeholder management abilities.
  • Proficient German, Polish and English

Preferred Qualifications

• Experience with data governance frameworks
• Familiarity with SOX compliance and revenue recognition standards.
• Certification in data management or Q2C-related platforms (e.g., Salesforce Admin, SAP Master Data).
• Lean Six Sigma qualification desirable

Click on apply if this sounds like you

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

DEU Heidelberg – Tullastrasse

Additional Work Location

POL Warsaw – ul. Osmanska