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- Aufgaben: Provide top-notch technical support and create self-help content for customers.
- Arbeitgeber: Behringer empowers musicians with transformative products and fosters a vibrant community.
- Mitarbeitervorteile: Enjoy remote work flexibility and a supportive, collaborative team environment.
- Warum dieser Job: Join a passionate team that values creativity, innovation, and customer satisfaction in the music industry.
- Gewünschte Qualifikationen: Excellent communication skills and familiarity with audio equipment and software documentation tools are essential.
- Andere Informationen: We're looking for 'positive troublemakers' who thrive in a dynamic, purpose-driven culture.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Company Description
We Hear You
At Behringer, we see the inherent musician in every individual. You are our inspiration. Your aspirations to create, play, and share music drive us to provide transformative products at accessible prices. As an echo to our own humble beginnings, we’re dedicated to hearing you, understanding your needs, and equipping you with tools to fulfill your musical dreams. We’re not just building equipment; we’re fostering a community, empowering you through the universal language of music. Because for us, it’s not just about the sound—it’s about the experience, the journey, the transformation. Together, we create.
Job Description
Join us at Behringer, where we believe in harnessing the inherent musicality within everyone. We are in search of disruptive, digitally-minded individuals who are as customer-obsessed and passionate as we are. As leaders and ‚positive troublemakers‘, we fuel an environment of innovation and disruption.
Join our team as a Technical Customer Support Specialist with a passion for live audio engineering and expertise in digital and analog audio mixers, PAs, digital stage boxes, amplifiers, and related equipment. Your role will involve providing top-notch technical support through tickets, phone, and live chat, addressing customer inquiries, troubleshooting issues, while maintaining a calm and empathetic approach.
You will play a crucial role in creating self-help technical support content, including FAQs, troubleshooting guides, and knowledge base articles. Collaborate with engineering and product teams to ensure accurate and comprehensive documentation. Engage with customers on social media, gather feedback, and build strong relationships with clients, partners, and distributors to ensure their satisfaction and loyalty.
We are looking for candidates with excellent communication skills, attention to detail, and the ability to convey complex technical solutions to customers of varying expertise. Familiarity with software documentation tools, Microsoft Office, Teams, and CRM systems is a plus. This is a remote position, offering work-from-anywhere flexibility and a supportive, collaborative work environment with a small team of around 30 professionals. Geeks and nerds are welcome to apply!
Qualifications
- Customer Support and Brand Experience Implementation and Operation
- Technical Support and Service Experience Implementation and Operation
- Automation and Compliance Implementation and Operation
- Performance and Analytics Implementation and Operation
- Cost Efficiency Implementation and Operation
Additional Information Our Values
- Be Kind
- Be Clear
- Collaborate
- Deliver to Promise
- Celebrate
Our Culture
- Deeply Purpose Driven and Passionate
- Unstoppable Energy Giver and „Positive Troublemaker“
- Truly Customer Obsessed
- Disruptive and Digitally Minded
- Social and Planetary Advocate
#J-18808-Ljbffr
Customer Support Specialist Arbeitgeber: Behringer
Kontaktperson:
Behringer HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Support Specialist
✨Tip Number 1
Familiarize yourself with Behringer's products and services. Understanding their audio equipment, especially digital and analog mixers, will help you engage more effectively during the interview process.
✨Tip Number 2
Showcase your customer support experience by preparing examples of how you've successfully resolved technical issues in the past. Highlighting your problem-solving skills will resonate well with the team.
✨Tip Number 3
Engage with Behringer on social media. Comment on their posts or share your thoughts about their products. This demonstrates your passion for the brand and helps you stand out as a candidate.
✨Tip Number 4
Prepare to discuss your approach to creating self-help content. Be ready to share ideas on how you would develop FAQs or troubleshooting guides that could enhance customer support.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Support Specialist
Tipps für deine Bewerbung 🫡
Understand the Company Culture: Dive into Behringer's values and culture. Highlight your alignment with their mission of fostering a community through music in your application.
Showcase Relevant Experience: Emphasize your customer support experience, especially in technical roles. Provide specific examples of how you've successfully resolved customer inquiries or technical issues.
Demonstrate Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to convey complex information clearly and empathetically.
Highlight Technical Proficiency: Mention your familiarity with audio equipment and software documentation tools. If you have experience with Microsoft Office, Teams, or CRM systems, be sure to include that as well.
Wie du dich auf ein Vorstellungsgespräch bei Behringer vorbereitest
✨Show Your Passion for Music
Behringer is all about music and creativity, so make sure to express your passion for music during the interview. Share your experiences with audio equipment or any musical projects you've been involved in to demonstrate your genuine interest.
✨Demonstrate Technical Knowledge
Since the role requires expertise in digital and analog audio mixers, amplifiers, and related equipment, be prepared to discuss your technical knowledge. You might want to review common troubleshooting scenarios and be ready to explain how you would handle them.
✨Emphasize Communication Skills
Excellent communication is key for a Customer Support Specialist. Practice explaining complex technical concepts in simple terms, as you will need to assist customers with varying levels of expertise. Highlight any previous experience where you successfully communicated with customers.
✨Align with Company Values
Familiarize yourself with Behringer's values such as being kind, clear, and customer-obsessed. During the interview, try to weave these values into your responses, showing that you not only understand their culture but also embody it.
