Service Sales Manager (m/f/d)

Become part of the world\’s leading general aviation company and embrace the opportunity to inspire the journey of flight with us. For more than 90 years, we are empowering our collective talent across the Beechcraft, Cessna and Hawker brands. Enjoy working in our one team – winning together culture, in a best equipped OEM owned service center and benefit from the network relationships within Europe and globally.

• Benefit from company paid development opportunities or use company support funds for your personal development plan.
• Structured performance management program with performance based annual pay increases and annual bonus opportunities.
• Utilize a wide range of employee benefits (including company supported pension plan, eBike leasing, employee discount programs, etc.).

Job Responsibilities:

• Develops and implements systems, procedures and techniques to ensure effective and efficient customer communications are translated into service relationships that benefit the customer and Service Center network.
• Serves as the contact and focal point for customers for all Service Sales related opportunities.
• Researches and identifies potential sales opportunities using available reports and tools. Actively seeks and identifies cross-sell and up-sell service opportunities. Aggressively pursues sales leads provided by Textron Aviation employees and satisfied customers.
• Uses a variety of marketing techniques to generate and secure sales for the Düsseldorf Service Center: hosting Service Center visits, telemarketing, organizing/participating customer engagement events, and written correspondence to name a few. Utilizes and maintains a customer database.
• Coordinates customer requests and facilitates open dialogue prior to and during the service visit. Encourages communication and fosters personalized business relationships between customers, Service Center staff, and proposal team. Follows up with customers to review expectations and ensure satisfaction after service is completed. Disseminates information to Service Center staff to strengthen service quality.
• Generates and provides price estimates to customers using available flat rate schedules, current parts information, service bulletins and input from qualified Service Center staff.
• For ProAdvantage, initiates discussion with customers, generates and provides enrollment fees, prepares contract, and submits customer information for account setup.
• Develops and implements localized marketing strategies in conjunction with Service Center Marketing team that increase customer awareness of Service Center capabilities and contribute to the financial goals and objectives of the company.
• Makes appropriate recommendations to improve and expand services offered by the Service Center after conducting research among competitive service providers and evaluating customer needs.
• Periodically benchmarks Service Center network against other regional service providers. Contributes to increase sales by imputing marketing ideas, plans and strategies during staff meetings.
• Provides periodic sales reports to the Service Center General Manager as requested (e.g. sales trend analysis, projected service volume by quarter, service sales forecasts) for the use in annual budgets, staffing, and long-term planning.
• Attends sales meetings and aviation conferences/conventions as a marketing representative for the Service Center.
• Maintains and improves product knowledge by participating in training programs, outside seminars, reading product literature and publications.
• Cross trains for key management positions to increase operational knowledge and provide staffing flexibility. Assumes other supervisory duties as assigned.
• Works concurrently with engineering to analyze installation drawings and create task sequenced work instructions used for interior refurbishment and modification projects.
• Assists with research for external and internal parts and material cost and availability to determine procurement means to support interior refurbishment and modification projects.
• Coordinates interior refurbishment and modification information to create planning packages.
• Coordinates with facility to review assigned projects to ensure most economical refurbishment effort consistent with Service Center requirements, product quality expectations, and schedule adherence.

Minimum Requirements:

• Proficient in SAP and the Microsoft suite.
• Ability to work in an autonomous self-directed environment to achieve the marketing strategies and sales control systems set forth by the company.
• Strong communication skills to achieve relationships with local Directors of Maintenance and brokers.
• Willingness to travel at least 50% of the time in all associated markets.
• Fluent in English and German language skills.

Your Benefits:

• Diverse career opportunities in an international environment.
• Employment directly with the manufacturer (OEM).
• Individual further training opportunities.
• Performance-related pay (13th month\’s salary, vacation pay).
• Relocation support.
• Other attractive benefits (including pension plan, eBike leasing, employee parking, employee discounts and much more).

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