Overview In this role you drive the growth and excellence of Benchling’s Professional Services in Europe, guiding end-to-end deployments for enterprise customers. You’ll align PS with the broader Customer Experience and Sales teams to maximize customer value and adoption of AI-enabled workflows. You’ll lead a distributed team across Europe, shaping delivery standards and executive-level engagements. The opportunity centers on building a scalable, high-impact PS organization that partners with pharma and biotech clients to accelerate R D outcomes. Leistungen / Benefits hybrid work arrangement on-site 3 days per week (Mon/Tue/Thu) Verantwortungsbereiche Own end-to-end delivery quality, timelines, and performance for EMEA PS engagements Set and enforce delivery standards across complex, validated, and regulated environments Escalation point for at-risk engagements; collaborate with Customer Success and Support to resolve issues Lead, grow, and retain a distributed Europe-focused team (Zurich, London, Cambridge) Ensure structure and incentives meet utilization targets while investing in relationships Build bench via hiring, onboarding, and career pathing for consultants and specialists Develop managers to excellence Manage relationships with systems integrators and delivery partners for EMEA capacity Decide when to use partners vs. in-house delivery and manage transitions Own SOW scoping, staffing forecasts, and financial performance for EMEA PS Collaborate with Sales on deal structuring for new implementations, expansions, renewals with services Provide accurate capacity and revenue forecasting to leadership Represent PS in executive reviews with enterprise pharma/biotech clients Build trusted relationships with technical and scientific stakeholders Champion AI delivery practices within PS and with customers Zentrale Anforderungen 8+ years in professional services, implementation, or delivery leadership within enterprise software; life sciences, pharma, biotech, or scientific software preferred Ability to develop fluency with Biotech R capable of high-stakes EBRs and escalations Fluency in English; knowledge of German or French a plus for DACH/French-speaking clients Genuine enthusiasm for AI-enabled delivery models leadership strategic thinking stakeholder management enterprise software delivery SOW scoping and economics capacity and revenue forecasting
Head of Professional Services, EMEA Arbeitgeber: Benchling
Benchling ist ein hervorragender Arbeitgeber, der eine dynamische und unterstützende Arbeitsumgebung bietet, in der Mitarbeiter ihre Fähigkeiten im Vertrieb von Lebenswissenschaften entfalten können. Mit einem flexiblen hybriden Arbeitsmodell, das die Zusammenarbeit im Büro fördert, sowie umfassenden Benefits und Möglichkeiten zur beruflichen Weiterentwicklung, ist Benchling bestrebt, ein vielfältiges Team zu schaffen, das Innovation und Kreativität schätzt. Hier haben Sie die Chance, bedeutende Beziehungen zu Kunden aufzubauen und einen echten Einfluss auf die Branche auszuüben.
