Solution Consultant

Overview

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Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology. Benchling\’s mission is to unlock the power of biotechnology. The world\’s most innovative biotech companies use Benchling\’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market. Come help us bring modern software to modern science.

Role Overview

We are seeking a highly skilled and enthusiastic Solutions Consultant with expertise at the intersection of complex software systems and the IT and Data Science landscape within enterprise life sciences R&D. In this role, you will be instrumental in partnering directly with our customers to understand their unique IT infrastructure, data workflows, and analytical needs. You will leverage your technical expertise and understanding of Benchling to design impactful and practical solutions that streamline their operations, accelerate data-driven discovery, and contribute to the biotech software and AI revolution. This is an exciting opportunity to work closely not just with our customers but also our engineering, security, and product teams to shape the future of scientific software.

Responsibilities

• Identify IT & Data Science pain points and define key success metrics: Engage with IT leaders, data scientists, and bioinformatics specialists at biotechnology companies to understand critical pain points related to software systems, data management, and analysis, and collaboratively define metrics to measure the success of Benchling in addressing those challenges.
• Engage with Solutions Consulting peers: Work with R&D and Business Value solutions consultants to ensure cohesive solutions are presented to customers, addressing both scientific and strategic business needs.
• Design and showcase IT integrations and data pipelines: Architect and demonstrate cloud-based integrations between Benchling and other enterprise IT systems (e.g., LIMS, ELN, ERP) and develop data pipelines to facilitate data sharing, analysis, and reporting for data science teams.
• Collaborate on data science focused features: Partner with engineers and product managers to define, prioritize, and execute on new Benchling features and integrations that address the requirements of data scientists and bioinformaticians.
• Enable complex enterprise deployments with IT & Data Science focus: Collaborate with Professional Services and Customer Success teams to ensure successful and scalable rollouts of Benchling at large enterprise customers, with a focus on integrating with existing IT infrastructure and enabling data science (AI/ML) workflows.
• Develop targeted messaging for IT & Data Science audiences: Partner with Sales and Marketing to develop pitches and materials that highlight Benchling\’s value proposition for IT departments and Data Science teams in biotechnology.
• Contribute to IT & Data Science best practices and product development: Participate in initiatives focused on developing best practices for integrating Benchling within complex IT environments and shaping the product roadmap to better serve IT and data science users.

Qualifications

• Bachelor\’s degree in Computer Science, Information Technology, Data Science, Bioinformatics, or related technical field (advanced degree preferred).
• 5+ years of direct experience with complex software systems, cloud-based, enterprise-scale IT infrastructure, data management, and data analysis within life sciences R&D; experience with APIs in Python or R is preferred.
• Excellent listening skills with diverse stakeholders and ability to express technical ideas clearly.
• Strong ability to understand the needs of both technical and scientific users and grasp complex concepts quickly.
• Proven ability to partner with engineering and security teams to solve technical problems related to software integration, data pipelines, and system architecture.
• Curious, creative, and tenacious, with a passion for leveraging technology to solve complex problems in life sciences.
• Willingness to travel approximately 20%.

Company Details

Benefits – EMEA

Benchling takes a market-based approach to pay. The candidate\’s starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location.

Total Compensation includes:

• Competitive total rewards package
• Fertility healthcare and family-forming benefits
• Four months of fully paid parental leave
• Home office stipend
• Mental health benefits + wellness stipend
• Learning and development reimbursement
• 25 days vacation days + public holidays
• Company-wide Winter holiday shutdown
• Sabbaticals for 5-year and 10-year anniversaries
• Remote perks including travel to hubs

Benchling welcomes everyone. We believe diversity enriches our team and we hire people with a wide range of identities, backgrounds, and experiences. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including the San Francisco Fair Chance Ordinance.

Please be aware that Benchling will never request personal information,