Overview
In this role you will be the primary TAM for Benchling’s EMEA enterprise life science accounts, ensuring a smooth post-go-live experience. You’ll collaborate with Customer Success, Professional Services, and Support to optimize each customer’s Benchling deployment and guide multi-workstream engagements. You’ll manage relationships with scientists, IT leaders, and project stakeholders to drive adoption and expansion. You will influence post-go-live practices and execute targeted, short-duration optimization projects. This position offers the chance to shape how leading labs scale AI-enabled workflows within Benchling’s platform.
Leistungen / Benefits
- hybrid work arrangement
- on-site 3 days per week
- comprehensive benefits by region
- market-based pay
Verantwortungsbereiche
- Develop and maintain deep customer relationships across scientific and IT stakeholders
- Serve as main post-go-live contact for Success Packages and manage multiple accounts with minimal oversight
- Partner with CX, sales, and customers to optimize Benchling instances and drive engagement and expansion
- Identify and mitigate risks to customer success (budget, scope, product gaps, adoption)
- Lead and execute projects including tenant configuration, task follow-ups, and enablement of new product areas
- Maintain and grow product and services knowledge to best support customers
- Create and manage project plans for Optimization Services Accelerators with defined scope, timelines, milestones, and deliverables
Zentrale Anforderungen
- Hands-on Benchling experience and ability to independently lead customer-facing engagements
- BS or MSc in life sciences or related field (or equivalent)
- Experience in a lab or research setting with ability to translate complex science to stakeholders
- Proficiency with business systems and project tools (LucidChart, Smartsheets, Jira, Certinia)
- Strong written and verbal communication; able to present to scientists, project leads, and executives
- Autonomous, proactive, high-growth environment adaptability
- Curious, creative, and customer-advocate mindset
- Strong communication and presentation skills
- Relationship-building and stakeholder management
- Proactive problem solving and risk management
- SQL (bonus)
- API integration (bonus)
- Python (bonus)
Technical Account Manager in Zürich Arbeitgeber: Benchling
Benchling ist ein hervorragender Arbeitgeber, der eine dynamische und unterstützende Arbeitsumgebung bietet, in der Mitarbeiter ihre Fähigkeiten im Vertrieb von Lebenswissenschaften entfalten können. Mit einem flexiblen hybriden Arbeitsmodell, das die Zusammenarbeit im Büro fördert, sowie umfassenden Benefits und Möglichkeiten zur beruflichen Weiterentwicklung, ist Benchling bestrebt, ein vielfältiges Team zu schaffen, das Innovation und Kreativität schätzt. Hier haben Sie die Chance, bedeutende Beziehungen zu Kunden aufzubauen und einen echten Einfluss auf die Branche auszuüben.
