Director Order to Invoice Europe

ppBeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer. /p pThe Director Order to Invoice (O2I) Europe is the rregional SME and accountable leader for the end-to-end Order to Invoice process and Customer Service operations across Commercial Europe. /p pThe role has responsibility for customer master data, sales order management, order release and interface with third-party logistics providers (3PLs), invoicing, back-order management, returns, complaints, credit notes and rebates. The Director also leads regional Customer Service operations, ensuring appropriate organizational capabilities, effective end-to-end processes and a consistently responsive and reliable experience for internal and external customers. /p pAs a key member of the Europe Distribution Customer Service organization, the Director ensures operational excellence, regulatory and GDP compliance, effective governance and continuous improvement across European markets. The role also provides O2I leadership for New Product Introductions and divestments and acts as a key partner to Quality Assurance, Finance, GTS, Regulatory Affairs and the Commercial organization. /p h3Governance /h3 pwill ensure that processes and procedures are followed within all given guidelines, and that roles responsibilities are adhered to within BeOne Europe protocols using RACI, SOPs, Working Instructions, GMP/GDP requirements and existing SLA or SOW agreed with each country and/or external partner. /p h3Learn develop a deep understanding of markets dynamics, local regulatory / governmental requirements, QA needs GDP standards relating to distribution /h3 h3Become the voice of distribution within BeOne on O2I matters. Participate and lead key meetings (weekly/monthly/quarterly) with own team, internal external customers and other stakeholders or partners linked to O2I operations. /h3 h3Key Responsibilities /h3 ul liLead the end-to-end Order to Invoice (O2I) and Customer Service operations across Europe, including customer master data, order management, invoicing, returns, complaints, credit notes and rebates. /li liLead and develop the European Customer Service team, ensuring appropriate capabilities, operational excellence and a high-quality customer experience. /li liDrive New Product Introduction, divestment and launch readiness from an O2I and customer service perspective. /li liEnsure strong governance and compliance with SOPs, GMP/GDP requirements, SLAs and local regulatory requirements. /li liOwn and continuously improve relevant systems and digital solutions, including SAP S/4HANA, Esker and electronic customer interfaces. /li liMonitor performance through key O2I and Customer Service KPIs and drive continuous process improvement. /li liBuild strong cross-functional partnerships with QA, Finance, GTS, RA, Commercial and Distribution, acting as the voice of Distribution on O2I matters. /li liLead the resolution of operational issues, complaints and deviations and ensure appropriate management escalation. /li /ul h3Main KPIs /h3 ul liSales orders: released sent to 3PL on time, OTIF, incidents (wrong customer, quantity, price, ...), /li liCustomer Service: customer queries lead time to solve, track classify #queries /li liCustomer master data: created or updated on time, correctly created 1st time, accuracy /li /ul h3Qualifications /h3 ul liMinimum 10+ years in finished product pharmaceutical distribution, customer experience and order-to-cash processes, systems duties, with the ability to operate effectively in evolving structures and ambiguous environments. /li liRequired Education: Engineering or Business Administration University degree. /li liProven experience managing end-to-end O2I Customer Master Data execution, including customer service performance and operational compliance in a GDP environment. /li liTrack record of strong expertise in SAP 4HANA SD/MM modules and in Customer Experience solutions like Esker, Salesforce or Zendesk /li liKnowhow on European requirements like tracking, counterfeiting serialization /li liKey User ability and participation into URS and SAP/ESKER roll outs is a key asset. /li liDemonstrated experience of international / regional and cross functional matrix working environment /li liExperience in launch readiness, new distribution models, wholesalers, Stock in Trade management, invoicing schemes, gross to net or business scale-up environments is highly valued. /li liFluency in both verbal and written English and any other European language /li /ul h3Supervisory Responsibilities /h3 pYes, team of 6 direct reports located in 4 different European countries /p h3Ethics /h3 p- Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. /p h3Planning/Organizing /h3 p- Prioritizes and plans work activities; Uses time efficiently. Completes administrative tasks correctly and on time. Follows instructions and responds to management direction. /p h3Communication /h3 p- Listens and gets clarification; Responds well to questions; Speaks clearly and persuasively in positive or negative situations. Writes clearly and informatively. /p h3Teamwork /h3 p- Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Contributes to building a positive team spirit; Shares expertise with others. /p h3Adaptability /h3 p- Able to adapt to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Deals with frequent change, delays, or unexpected events. /p h3Dependability /h3 p- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. /p h3Quality /h3 p- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. /p h3Analytical /h3 p- Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data. /p h3Problem Solving /h3 p- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully. /p h3Project Management /h3 p- Communicates changes and progress; Completes projects on time and budget. /p h3Expected travel time requested: /h3 pApproximately 20% of time /p h3Salary Range Switzerland /h3 p186,600.00 CHF - 233,300.00 CHF /p h3Global Competencies /h3 ul liFosters Teamwork /li liProvides and Solicits Honest and Actionable Feedback /li liSelf-Awareness /li liActs Inclusively /li liDemonstrates Initiative /li liEntrepreneurial Mindset /li liContinuous Learning /li liEmbraces Change /li liResults-Oriented /li liAnalytical Thinking/Data Analysis /li liFinancial Excellence /li liCommunicates with Clarity /li /ul pWe are proud to be an equal opportunity employer. BeOne does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. /p /p #J-18808-Ljbffr