ppBeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer. /p pReporting to the Operations Lead for Europe New Markets, the System Support Analyst is responsible for optimizing employee productivity by supporting desktop applications and services within the Infrastructure Operations team. The role is the primary contact for day-to-day GTS support for on-site and remote users and must be comfortable supporting demanding profiles, including executives. /p pThis is a hands‑on technical role supporting regulated applications, including GxP and GA systems. As part of the Operations Team, the position supports employees, contractors, and vendors in a Windows enterprise environment. The successful candidate must work effectively both independently and as a team member and will provide executive support and support on-site and remote meetings. /p h3Essential Functions Of The Job /h3 ul liProvide technical support for Windows 11 and Microsoft Office applications. /li liTroubleshoot Microsoft Intune and mobile device management issues. /li liTroubleshoot conferencing platforms and equipment, including Zoom, Microsoft Teams, and Polycom audiovisual systems. /li liBuild, configure, patch, maintain, repair, and manage new and existing employee systems. /li liApply sound knowledge of change management, user support, and service desk methodologies. /li liProvide system administration support for a growing portfolio of enterprise infrastructure applications. /li liSupport laptops and mobile devices using Windows, macOS, Android, iOS, or similar platforms. /li liSupport shared resources, including printers, shared workstations, conference rooms, projectors, and related equipment. /li liProvide remote user support by telephone and remote management tools. /li liProvide executive support and technical support for town hall-style events. /li liTranslate technical information into clear, user-friendly language. /li liEnsure Service Level Agreement performance standards are met. /li liCoordinate with GTS groups to resolve incidents and fulfil requests in accordance with established guidelines. /li liUse diplomacy and consider multiple points of view when resolving issues. /li liAct proactively when faced with pending or potential service issues. /liliWork autonomously, continue developing technical skills, and contribute positively to the team. /li liDemonstrate a positive, persistent work ethic, strong organizational skills, and attention to detail. /li /ul h3Supervisory Responsibilities /h3 pNone. /p h3Computer Skills /h3 pWindows 11, Microsoft Office 365, AWS, SCCM, Microsoft Intune, MDM, Active Directory, Polycom, Microsoft Teams, Zoom, macOS, Android, and iOS. /p h3Other Qualifications /h3 ul liFour or more years of experience as a Support Specialist, System Administrator, or in Executive Support. /li liExecutive Support experience is required. /li liFluent in English; additional languages are an advantage (French/German). /li liExperience with ServiceNow, or another ITSM tool. /li liStrong administration, interpersonal, communication, teamwork, adaptability, analytical thinking, problem-solving, dependability, quality, ethics, planning, and organizational capabilities. /li /ul h3Travel /h3 pOccasionally - less than 10% /p pSalary Range Switzerland: 98,600.00 CHF - 123,200.00 CHF /p h3Global Competencies /h3 ul liFosters Teamwork /li liProvides and Solicits Honest and Actionable Feedback /li liSelf-Awareness /li liActs Inclusively /li liDemonstrates Initiative /li liEntrepreneurial Mindset /li liContinuous Learning /li liEmbraces Change /li liResults-Oriented /li liAnalytical Thinking/Data Analysis /li liFinancial Excellence /li liCommunicates with Clarity /li /ul pWe are proud to be an equal opportunity employer. BeOne does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. /p /p #J-18808-Ljbffr
System Support Analyst Arbeitgeber: BeOne Medicines
BeOne ist ein hervorragender Arbeitgeber, der eine dynamische und unterstützende Arbeitsumgebung bietet, in der Mitarbeiter ihre Leidenschaft für die Krebsforschung ausleben können. Mit einem starken Fokus auf Teamarbeit, kontinuierliches Lernen und Innovation fördert das Unternehmen die persönliche und berufliche Entwicklung seiner Mitarbeiter und bietet gleichzeitig wettbewerbsfähige Gehälter sowie flexible Arbeitsbedingungen. Die Möglichkeit, an bedeutenden klinischen Studien in einer wachsenden Branche teilzunehmen, macht BeOne zu einem attraktiven Arbeitsplatz für engagierte Fachkräfte.
