Customer Success Manager in Berlin

Beroe is looking for a Customer Success Manager (m/f/x) to support our European clients using nnamu, our AI-powered negotiation agent for procurement.

In this role, you will be at the heart of our customer relationships and play a key role in helping procurement teams achieve measurable savings through AI-powered negotiations. You will manage the customer journey end-to-end — from onboarding and training through adoption, value realization, renewal and account expansion.

This is an opportunity to work at the intersection of procurement, artificial intelligence, SaaS and negotiation strategy within a global company serving some of the world's leading procurement organizations.

About Beroe :

Founded in 2006, Beroe is a global provider of AI-powered decision intelligence for procurement. We help procurement teams make faster, better-informed sourcing decisions and minimize market and supply-chain surprises.

Beroe combines large-scale procurement data, AI and human expertise to provide decision intelligence across categories, suppliers, commodities, costs and risk.

Beroe acquired nnamu in March 2025, strengthening its capabilities in AI-powered procurement negotiations. Today, Beroe operates across the United States, India, China, Argentina and Europe.

About nnamu:

nnamu is an AI negotiation agent for procurement, founded in 2022 as a spin-off from TWS Partners AG, a strategy and economics consultancy specializing in game theory.

nnamu helps procurement teams run competitive supplier negotiations using AI and game-theory-based negotiation strategies.

The platform enables customers to:

• Set up negotiations using RfX results and category information




• Make supplier offers comparable using a Total Value of Ownership (TVO) approach




• Receive AI-recommended negotiation strategies




• Run supplier negotiations and dynamically respond to supplier behavior




• Track savings, supplier rankings and negotiation outcomes

nnamu is designed to help procurement teams achieve measurable value while significantly reducing the time and effort required to run negotiations.

Your Responsibilities:

As a Customer Success Manager, you will:

• Act as the primary point of contact for European clients using nnamu




• Own the customer journey from onboarding through adoption, value realization and renewal




• Lead client onboarding and identify the right use cases for nnamu




• Support customers in setting up their first negotiations, including TVO configuration and supplier onboarding




• Design and deliver customer training and enablement programmes




• Build strong relationships with procurement professionals, category managers and senior procurement leaders




• Conduct regular account reviews and value realization sessions




• Monitor customer usage, engagement and adoption and proactively identify opportunities for improvement




• Help customers maximize savings and business outcomes through effective use of nnamu




• Identify upsell and cross-sell opportunities across nnamu and Beroe's wider product portfolio




• Work with Sales, Product, Consulting and Leadership teams to strengthen customer relationships and drive growth




• Translate customer feedback into actionable product and process improvements




• Develop customer success best practices that can be scaled across the wider customer base




• Support the creation of customer references, success stories and case studies




• Contribute directly to customer retention, expansion and revenue growth

What We're Looking For

• Master's degree or MBA in Business Administration, Marketing, Procurement or a related field




• 5+ years of experience in Customer Success, Account Management, Consulting or a similar client-facing role




• Experience working with B2B SaaS, procurement technology, digital procurement or AI-based products




• Good understanding of strategic sourcing, procurement processes and supplier negotiations




• Experience with e-auctions, dynamic bidding or sourcing platforms is an advantage




• Demonstrated ability to build and maintain relationships with enterprise clients and senior stakeholders




• Strong commercial and business acumen, with experience identifying expansion or cross-selling opportunities




• Strong analytical and problem-solving skills with a consulting mindset




• Excellent communication, presentation and stakeholder management skills




• Strong proficiency in Excel and PowerPoint




• Interest in AI, automation and emerging technologies




• Strong organizational and time-management skills




• Fluent in English; German or another European language is a strong plus




• Willingness to travel when required

Why Join Beroe?

• Work at the forefront of AI and procurement technology




• Join a company with an established global procurement customer base




• Work with a product that delivers measurable business and savings outcomes




• Operate in an international environment across Europe, India and the United States




• Enjoy a largely remote working model within Europe




• Flexible working arrangements supporting work-life balance




• Opportunities for professional development, training and certifications




• Opportunity to grow into senior and leadership roles




• Work closely with experienced teams across Customer Success, Sales, Product, Consulting and Procurement

Diversity & Inclusion:

At Beroe, we believe that diverse teams bring different perspectives, experiences and ideas. We are committed to creating an inclusive workplace and are an equal opportunity employer. We welcome applications from candidates of all backgrounds.

If you are passionate about procurement, technology, AI and customer success and want to help shape the future of procurement negotiations, we would love to hear from you.

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