Sr Account Manager

We are looking for a highly motivated and experienced Account Manager to join our dynamic team. As an Account Manager, you will play a crucial role in the success of our organisation by building and maintaining strong relationships with our key customers.

Responsibilities:

1. Strategic Account Management:
   • Develop and implement strategic account plans to maximise sales growth and customer satisfaction.
   • Proactively identify and pursue new business opportunities with existing clients.
   • Conduct regular meetings with customers to identify areas for improvement.
   • Ensure delivery of solutions in collaboration with internal teams.
2. Relationship Management & Customer Success:
   • Build and maintain strong, long-term relationships with key decision makers in client organisations.
   • Serve as the key point of contact for all customer enquiries and issues.
   • Maintain a collaborative and trusting relationship with customers.
   • Ensure that customers successfully utilise Bertsch Innovation\’s solutions to achieve their business objectives.
   • Provide ongoing support and advice to customers on challenges and issues.
   • Contribute to the development of customer success strategies and initiatives.
3. Product Knowledge and Communication:
   • Develop a deep understanding of Bertsch Innovation\’s PIM and DAM solutions.
   • Effectively communicate the value proposition of our solutions to customers.
   • Advocate for customer needs internally and provide feedback to the product development team.
   • Stay updated with industry trends and competitive offerings.
4. Sales and Business Development:
   • Promote the acquisition of new customers through targeted contact and relationship building.
   • Negotiate contracts and finalise orders beneficial to both Bertsch Innovation and our customers.
   • Collaborate with marketing and sales teams to develop and implement effective sales campaigns.

Profile:

• Degree in business administration, marketing, or a related field.
• Proven track record in account management or sales, preferably in the software industry.
• Experience managing key accounts, driving revenue growth, and achieving sales targets.
• Strong understanding of PIM and DAM solutions and their applications.
• Excellent communication, interpersonal, and presentation skills.
• Ability to build relationships and trust at all levels.
• Strong analytical and problem-solving skills.
• Fluent in German and English.
• Possibility of permanent employment.
• Personal responsibility and the freedom to develop your ideas, flat hierarchies.
• Room for personal and professional development.
• Company pension scheme, mobile working (after induction), pleasant working atmosphere with free drinks, fruit, and events, modern office near the main railway station, and a variety of nearby restaurants and cafés.

Additional Information:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: IT Services and IT Consulting

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