Category Operations Manager (all genders)

BESTSECRET is the leading European online destination for premium and luxury off-price fashion.

The Group offers its members in 28 countries across Europe a superior brand portfolio complemented by a high‑end shopping experience.

At the same time, BESTSECRET enables its brand partners to clear overstock at scale with minimum visibility and maximum brand equity protection.

The unique business model is based on its closed character with an invitation‑only customer membership, longstanding brand partner and customer relationships, combined with a tech‑focused mindset.

BESTSECRET has a strong track record of profitable growth over many years.

It generated revenues of EUR 1,533.7 million in 2025 and employs around 2,200 people from over 90 nations.

The Group draws on a heritage of 100 years in the textile and fashion industry and today is owned by Permira Funds and the founding families Schustermann and Borenstein.

• Your Responsibilities
• Team & Operational Leadership -Lead and manage daily operations for a supply team of ~15 members, ensuring execution aligns with priorities, timelines, and quality standards while adapting workload planning to shifting business needs.
• Performance Monitoring & Process Efficiency -Track team performance using KPIs to identify workload imbalances, bottlenecks, and inefficiencies, taking proactive measures to address them.
• Coaching & People Development -Identify development needs, offer ongoing feedback, and foster a high‑performance, collaborative team culture that supports growth and accountability.
• Onboarding & Skill Building -Support onboarding and continuous upskilling of team members through structured guidance, mentorship, and training initiatives.
• Process Optimization & Problem Solving -Analyze recurring issues, contribute to root cause analysis, and collaborate with Process and Project teams to drive workflow improvements and process stability.
• Stakeholder Collaboration & Escalation Management -Actas the key contact for Buying Leads and cross‑functional partners, managing stakeholder expectations and resolving operational escalations effectively.
• Your Qualifications
• 5-7 years of experience in a retail or service environment with a focus on operations; e‑commerce experience is a plus
• At least 3 years of experience in a people management role, with a proven ability to lead and motivate a results‑driven operations team
• Solid understanding of end‑to‑end Procure‑to‑Pay (P2P) processes, especially operational buying activities such as purchase order creation, follow‑up, inbound delivery, and goods receipt
• Experience identifying process gaps and driving continuous improvement or standardization initiatives
• Structured, data‑driven, and solution‑oriented working style, combined with a hands‑on mentality and strong ownership mindset; strong analytical acumen.
• Practical experience with ERP systems (ideally SAP), particularly procurement and logistics modules.

Proficiency in MS Office, especially Excel; experience with reporting tools such as Power BI and ticketing systems such as Jira is an advantage

• Strong interpersonal, communication, and stakeholder management skills across all organizational levels
• Business‑fluent English (written and spoken) is required; German language skills are a plus

At BESTSECRET, diversity isn't just a trend - it's our professional philosophy.

We are dedicated to cultivating an inclusive workplace where everyone's unique talents and backgrounds are celebrated.

Applicants from all backgrounds, experiences and perspectives are welcome to join us in our mission towards a more vibrant and inclusive future.

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