Lead Product Compliance & Quality (all genders)

BESTSECRET is the leading European online destination for premium and luxury off‑price fashion.

The Group offers its members in 28 countries across Europe a superior brand portfolio complemented by a high‑end shopping experience.

At the same time, BESTSECRET enables its brand partners to clear overstock at scale with minimum visibility and maximum brand equity protection.

The unique business model is based on its closed character with an invitation‑only customer membership, longstanding brand partner and customer relationships, combined with a tech‑focused mindset.

BESTSECRET has a strong track record of profitable growth over many years.

It generated revenues of EUR 1,533.7 million in 2025 and employs around 2,200 people from over 90 nations.

The Group draws on a heritage of 100 years in the textile and fashion industry and today is owned by Permira Funds and the founding families Schustermann and Borenstein.

The Lead Product Compliance & Quality is responsible for shaping and executing BESTSECRET’s product compliance and quality strategy across all business models and product categories.

The role ensures that multiple product groups (e. g.

Apparel, Shoes, Electrical products, Cosmetics…) meet applicable EU regulatory requirements and internal quality standards while enabling the business to deliver safe and compliant products to customers.

Leading a small team, this position combines strategic ownership with hands‑on execution.

The role partners closely with cross‑functional teams across a fast‑paced, e‑commerce‑driven retail environment with additional physical store operations.

Responsibilities

• Compliance Strategy & Framework: Define and implement a scalable product compliance and quality framework for a multi‑category retail environment, including risk‑based approaches for product categories and supplier types.
• Product Safety & Risk Management: Drive product safety, risk assessment, and incident response processes.
• Supplier Compliance: Establish robust supplier onboarding, due diligence, and ongoing compliance verification processes.
• Product Lifecycle Integration: Embed compliance and quality requirements across the product lifecycle, from sourcing and onboarding to sale and post‑market surveillance.
• Cross‑functional

Collaboration: Partner closely with Buying, Marketplace, Supply Operations, Legal, Compliance, Risk Management, and Internal Control teams to ensure compliant business practices.

• Operational Excellence & Systems: Develop scalable compliance processes, tools, documentation systems, and reporting structures while driving continuous improvement and automation.
• Leadership & Governance: Lead, coach, and develop the Product Compliance & Quality team while establishing governance structures, reporting, and compliance performance visibility.
• Strategic Support & Escalation Management: Act as the key escalation point for compliance matters and provide guidance on business‑critical decisions.

Requirements

• 5+ years of experience in managing product compliance processes over multiple product categories in a complex/large business setup.
• Strong knowledge of EU product and supply chain regulations, including GPSR, REACH, CLP, WEEE, Packaging/EPR, EUDR, Cosmetics Regulation, CE legislation, and related requirements.
• Proven ability to develop and implement compliance frameworks, processes, controls, and risk‑based approaches across complex product portfolios.
• Experience managing compliance for multiple consumer product categories, such as textiles, cosmetics, electronics, or home goods.
• Demonstrated leadership capability with the ability to guide teams, drive cross‑functional initiatives, and influence stakeholders across the organization.
• Strong analytical, risk assessment, project management, and communication skills, with the ability to translate regulatory requirements into practical business solutions.
• Experience collaborating with suppliers, testing laboratories, certification bodies, and governance functions; familiarity with compliance tools, data management platforms, and reporting solutions such as Power BI.
• Fluent in English; German language skills are advantageous.

At BESTSECRET, diversity isn’t just a trend – it’s our professional philosophy.

We are dedicated to cultivating an inclusive workplace where everyone's unique talents and backgrounds are celebrated.

Applicants from all backgrounds, experiences and perspectives are welcome to join us in our mission towards a more vibrant and inclusive future.

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