BESTSECRET is the leading European online destination for premium and luxury off-price fashion. The Group offers its members in 27 countries across Europe a superior brand portfolio complemented by a high‑end shopping experience. At the same time, BESTSECRET enables its brand partners to clear overstock at scale with minimum visibility and maximum brand equity protection. The unique business model is based on its closed character with an invitation‑only customer membership, longstanding brand partner and customer relationships, combined with a tech‑focused mindset. BESTSECRET has a strong track record of profitable growth over many years. It generated preliminary revenues of approx. EUR 1,415 million in 2024 and employs around 2,300 people from over 90 nations. The Group draws on a heritage of 100 years in the textile and fashion industry and today is owned by Permira Funds and the founding families Schustermann and Borenstein. As a Senior Process Manager in Customer Service , you will be a key driver of operational scalability and service quality across in the Polish market. Embedded in the Customer Service Business Excellence team, you will lead strategic initiatives to optimize processes, support market expansion, and ensure consistent service delivery in the region. Key Responsibilities Process Strategy
Senior Process Manager Customer Service - Polish market (all genders) Arbeitgeber: BestSecret Group
BESTSECRET ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern die Möglichkeit bietet, in einem dynamischen und innovativen Umfeld zu arbeiten. Mit einer starken Unternehmenskultur, die Vielfalt und Inklusion fördert, sowie umfangreichen Wachstums- und Entwicklungsmöglichkeiten, ist BESTSECRET der ideale Ort für kreative Köpfe, die ihre Fähigkeiten im Bereich Copywriting und Marketing weiterentwickeln möchten. Die Lage in einem internationalen Unternehmen mit einem beeindruckenden Portfolio an Marken und einem klaren Fokus auf Technologie bietet einzigartige Vorteile und eine spannende Karriereperspektive.
