We're looking for a motivated L2 IT Support Deskside Technician to join our IT team and provide hands-on technical support. If you enjoy solving real problems, working directly with people, and keeping technology running smoothly - this role is for you.
What you'll do
- Provide second-level deskside and remote technical support for hardware, software, and network issues escalated from L1
- Troubleshoot and resolve problems with Windows and/or macOS endpoints, including laptops, desktops, and peripherals
- Install, configure, and maintain workstations, applications, and OS updates
- Manage user accounts and access using Active Directory / Azure AD and Microsoft 365
- Support onboarding/offboarding processes including device provisioning and decommissioning
- Log and track all incidents and service requests in the ITSM ticketing system (ServiceNow)
- Collaborate with L3 teams and vendors on complex technical issues
What we're looking for
- 4+ years of experience in an IT support or helpdesk role (L1/L2)
- Solid understanding of Windows 10/11 and/or macOS environments
- Hands-on experience with Active Directory, Group Policy, and Microsoft 365
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience working with ITSM tools and following ITIL processes
- Strong troubleshooting skills and attention to detail
#J-18808-Ljbffr
