pWithin the FAP Department, you will join the Business Computing (BC) Quality and Service Team and contribute to delivering high-quality IT services across the organisation. You will play a key role in providing second-line support for business applications, coordinating hardware support activities, assisting users, and helping improve service processes through automation and documentation. /ppThis position offers a unique opportunity to work in a diverse IT environment, collaborate with experts across multiple domains, and gain hands-on experience in IT support, service management, hardware lifecycle management, and process improvement. /ph3Your responsibilities /h3ulliProvide second-line support for Business Computing applications, investigating and resolving user issues. /liliDeliver technical assistance and guidance to users of Business Computing services and applications. /liliCoordinate with application experts, IT specialists, service providers, and support teams to ensure timely resolution of incidents and service requests. /liliProvide hardware-related support to designated users and coordinate equipment interventions, office moves, and replacements. /liliManage computer equipment inventory, stock levels, asset tracking, and associated administrative processes. /liliCreate, maintain, and enhance technical documentation, software installation guides, knowledge base articles, and operational procedures for the team and Service Desk. /liliContribute to IT security activities by liaising with security experts and promoting good security practices. /liliIdentify and implement opportunities to streamline and automate operational and administrative processes. /li /ulh3Be sure to meet the eligibility criteria /h3ulliYou are a national of a CERN Member State or Associate Member State . Currently, we cannot consider applications from Pakistani, Lithuanian, Latvian, Cypriot, Croatian and Turkish nationals, as the ceiling defined under Article II.5 of the Associate Membership Agreement has been reached. /liliBy the application deadline, you have a maximum of 2 years of professional experience since graduation in the respective field and your highest educational qualification is either a bachelor’s or master’s degree. You must have a university degree and can’t hold a PhD. /liliYou have never had a CERN fellow or graduate contract before. /liliPlease pay attention to the additional criteria and requirements for this specific position and mentioned above. /li /ul #J-18808-Ljbffr
IT Support Engineer in Genève Arbeitgeber: Big Science Sweden
DESY ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern die Möglichkeit bietet, an der Spitze der wissenschaftlichen Forschung zu arbeiten. Mit einem dynamischen und unterstützenden Arbeitsumfeld fördert DESY die persönliche und berufliche Weiterentwicklung seiner Mitarbeiter durch vielfältige Schulungs- und Fortbildungsangebote. Die Lage in Hamburg, einer lebendigen Stadt mit hoher Lebensqualität, sowie die Aussicht auf innovative Projekte wie PETRA IV machen DESY zu einem attraktiven Arbeitsplatz für Wissenschaftler, die bedeutende Beiträge zur Forschung leisten möchten.
