Overview In this IT Lead role, you partner with business leaders across the CHAT region to drive efficiency, innovation, and measurable value through modern digital solutions. You will shape AI-enabled initiatives and collaborate with global IT teams to translate needs into actionable technology opportunities. The role blends business analysis, technology consulting, and stakeholder management with a focus on Generative AI adoption. You will influence cross-functional stakeholders and help scale successful solutions regionally and globally. Verantwortungsbereiche Build trusted relationships with senior business and operational stakeholders across functions Serve as the primary interface between business teams and IT, communicating priorities and challenges Conduct business analysis for new technology demand and translate ambiguous requirements into opportunities Identify and champion Generative AI and CRM use cases to improve efficiency and outcomes Advise on modern technology capabilities and guide AI-enabled solution adoption Partner with commercial, medical, and affiliate teams to align priorities with technology Facilitate stakeholder discussions, manage expectations, and handle escalations Collaborate with peers across Europe to scale solutions across affiliates Support demand intake, prioritization, change management, and governance processes Work with global IT experts and external partners to deliver business value Zentrale Anforderungen Bachelor's degree or equivalent in Business, IT, Management, or related discipline 5+ years in IT business partnering, business analysis, technology consulting, or related role Experience engaging with business stakeholders and senior leaders Strong business analysis and demand-management capabilities Understanding of commercial business processes and supporting technologies Working knowledge of CRM platforms and their role in commercial organizations Experience identifying opportunities for process improvement and technology adoption Excellent communication, facilitation, and stakeholder management skills Experience working across international and cross-functional teams Interest in Generative AI technologies and use case development strong communication and facilitation stakeholder management collaboration and teamwork Generative AI technologies and use case development CRM platforms and their role in commercial organizations Demand management and business analysis
IT Lead, Switzerland & Austria in Zug Arbeitgeber: Biogen Idec
Biogen ist ein hervorragender Arbeitgeber, der Ihnen die Möglichkeit bietet, in einer dynamischen und innovativen Umgebung zu arbeiten, während Sie die globale Omnichannel-Transformation im Bereich Kundenengagement leiten. Unsere Unternehmenskultur fördert Zusammenarbeit und kontinuierliches Lernen, unterstützt durch umfassende Programme zur Mitarbeiterentwicklung und strategische Initiativen, die darauf abzielen, die Kundenbindung zu verbessern. Darüber hinaus profitieren Sie von einem flexiblen Arbeitsumfeld und der Chance, an vorderster Front der digitalen Transformation in der Biotechnologiebranche zu stehen.
