For our client in the aerospace industry, we are looking for motivated candidates for the following position in Hamburg-Finkenwerder , Germany with immediate effect:
Customer Resolution Specialist (d/f/m) Ref. 10301843
Job description:
- Participate in and contribute to a high performing cross-functional Customer Account Support Team and Customer Resolution Services Team
- Responsible and proactive management of the customer-specific open order book
- Build and maintain strong customer satisfaction through industry-leading quick response times as well as qualified responses to all customer requests and inquiries
- Handle quotations and customer orders pertaining to the products including timely follow-up on quotations, claims, and orders in accordance with KPIs
- Maintenance of customer records
- Drive customer satisfaction by providing high-quality responses to all customer-related requests for spare parts and related services
- Maintenance and development of the customer service quality level
- Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance
- Support organization in securing on-time material delivery to meet customer expectations
- Train and support our customers in using our e-commerce platforms
- Participate in backup arrangements in support of absence by other Customer Resolution Specialists
- Participate in periodic functional and cross-functional activities (e.g., projects, meetings, etc.) as per agreement with the manager
Personal requirements:
- Proactive, customer-oriented attitude and working style for internal stakeholders and customers
- Analytical skills
- Ability and willingness to work in a fast-paced environment
- Superior communication skills and intercultural understanding
Professional experience:
- Disposition/Material purchasing, Customer Service, and Logistics min. over 2 years
IT skills:
- SAP min. deep application knowledge
- Google Workspace
Qualifications:
- Business or Supply Chain/Logistics min. Bachelor degree
Further skills:
- Shipping or aviation knowledge is an advantage
Language skills:
- English min. fluent
- German is a plus
Our offer:
- Permanent employment contract
- Flexible working hours through a personal flexitime account
- Continuous personal support from your contact person
- Travel allowance (Germany ticket)
- Company pension plan
- Bonus payment through employee referrals
Have we piqued your interest? Do you want to become part of a successful team?
Then apply! Please send us your complete application documents to
#J-18808-Ljbffr
