We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we help people trust themselves enough to build their financial freedom today and in the future. Our user‑friendly platform lets both first‑time investors and seasoned experts trade cryptocurrencies, crypto indices, stocks*, precious metals and commodities* with any budget, 24/7. We serve over 7 million customers and are one of Europe’s safest and most secure platforms for modern investing.
What You’ll Do (Day‑to‑Day)
Provide world‑class service to users primarily through phone support, and occasionally via tickets or live chat, delivering timely and professional assistance that drives satisfaction and loyalty.
Align daily with your manager and collaborate closely to meet team and company targets.
Dive into user feedback to identify key product or feature requests and share meaningful insights with internal teams.
Spot opportunities to streamline and improve support processes.
Partner with other departments to elevate customer satisfaction and help boost our Net Promoter Score (NPS).
Who We’re Looking For
Experience in phone‑based customer support is a plus.
Communicates clearly and professionally.
Fluent in German (C2) and comfortable in English (B2+).
Thrives in a fast‑moving, dynamic environment and is open to shift work (including evenings/weekends).
Has experience with tools like Zendesk (a plus, not a must).
Is interested in fintech, crypto, or financial markets (optional but beneficial).
What’s in it for you
Flexibility to work where you thrive – hybrid model with onsite collaboration, remote work, and 25 additional days per year to work from a city or country of your choice.
Reward for your impact – competitive total compensation aligned with Bitpanda’s pay‑for‑impact policy, including participation in our stock option plan.
Support for your mental wellbeing – confidential coaching, counselling, and mental health resources via OpenUP.
Time to recharge – extra time off, with 3 additional days in 2026 to prioritise wellbeing.
Continuous learning and growth – unlimited access to Udemy’s library of online courses.
Exclusive perks and rewards – discounts, rewards, and partners worldwide across lifestyle, wellness, tech, and travel.
Support during life milestones – 8 weeks of gender‑neutral new parent leave.
Fuel and focus on‑site – free onsite dining, lunches, and snacks in Vienna, Bucharest, Barcelona, and Berlin.
Recognition for your contributions – milestone and achievement rewards tied to your tenure.
Show your Bitpanda pride – exclusive Bitpanda‑branded merchandise and gear.
Connect and celebrate with your team – company events, including the Winter Party in Vienna.
Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. A diverse and inclusive workplace is paramount to our success, and we strive to build a team representing a wide variety of backgrounds, perspectives, and skills.
* These benefits may be adjusted at Bitpanda’s discretion and do not apply to internships. Exceptions to our Hybrid Working policy apply to teams with shift schedules or roles requiring in‑office presence.
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What You’ll Do (Day‑to‑Day)
Provide world‑class service to users primarily through phone support, and occasionally via tickets or live chat, delivering timely and professional assistance that drives satisfaction and loyalty.
Align daily with your manager and collaborate closely to meet team and company targets.
Dive into user feedback to identify key product or feature requests and share meaningful insights with internal teams.
Spot opportunities to streamline and improve support processes.
Partner with other departments to elevate customer satisfaction and help boost our Net Promoter Score (NPS).
Who We’re Looking For
Experience in phone‑based customer support is a plus.
Communicates clearly and professionally.
Fluent in German (C2) and comfortable in English (B2+).
Thrives in a fast‑moving, dynamic environment and is open to shift work (including evenings/weekends).
Has experience with tools like Zendesk (a plus, not a must).
Is interested in fintech, crypto, or financial markets (optional but beneficial).
What’s in it for you
Flexibility to work where you thrive – hybrid model with onsite collaboration, remote work, and 25 additional days per year to work from a city or country of your choice.
Reward for your impact – competitive total compensation aligned with Bitpanda’s pay‑for‑impact policy, including participation in our stock option plan.
Support for your mental wellbeing – confidential coaching, counselling, and mental health resources via OpenUP.
Time to recharge – extra time off, with 3 additional days in 2026 to prioritise wellbeing.
Continuous learning and growth – unlimited access to Udemy’s library of online courses.
Exclusive perks and rewards – discounts, rewards, and partners worldwide across lifestyle, wellness, tech, and travel.
Support during life milestones – 8 weeks of gender‑neutral new parent leave.
Fuel and focus on‑site – free onsite dining, lunches, and snacks in Vienna, Bucharest, Barcelona, and Berlin.
Recognition for your contributions – milestone and achievement rewards tied to your tenure.
Show your Bitpanda pride – exclusive Bitpanda‑branded merchandise and gear.
Connect and celebrate with your team – company events, including the Winter Party in Vienna.
Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. A diverse and inclusive workplace is paramount to our success, and we strive to build a team representing a wide variety of backgrounds, perspectives, and skills.
* These benefits may be adjusted at Bitpanda’s discretion and do not apply to internships. Exceptions to our Hybrid Working policy apply to teams with shift schedules or roles requiring in‑office presence.
#J-18808-Ljbffr
Associate, Phone Support - DACH Arbeitgeber: Bitpanda
Bitpanda ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern die Flexibilität eines hybriden Arbeitsmodells bietet, das vor Ort und remote kombiniert. Mit einem starken Fokus auf persönliches Wachstum und Wohlbefinden, einschließlich unbegrenztem Zugang zu Online-Kursen und zusätzlichen Tagen für Erholung, fördert Bitpanda eine inklusive und unterstützende Unternehmenskultur, die es den Mitarbeitern ermöglicht, ihre Karriere in einem dynamischen und innovativen Umfeld voranzutreiben.
