Customer Success Manager Department: Customer Success Management Employment Type: Full Time Location: Berlin, Germany Reporting To: Antje Machon Description Live in Germany and can commute to the job’s location (2-3 days per week in the Berlin office) Speak fluent English and German Have 5 years of experience in Customer Success or Consulting within SaaS enterprises About the role This role is designed for your relationship skills to create measurable value for customers. You will act as the trusted advisor guiding customers on their journey to success, driving them through onboarding, adoption, and growth, ensuring they achieve maximum value from our solutions. This role focuses on the opportunity to influence customer success stories at scale, while shaping the way organizations use enterprise and business architecture to achieve real impact. What will you do Manage post-sales relationships with a defined set of customers. Drive adoption, retention, renewals, and expansions through success plans. Conduct business reviews that celebrate results and identify new opportunities. Act as the liaison between customers and internal teams (Sales, Product, Marketing, Services, Support). Build customer advocacy through references and case studies. Identify new growth opportunities and contribute to the overall account strategy. What we are looking for You hold a bachelor’s degree in IT, Business Economics, or a related field. You bring 5+ years of relevant experience in Customer Success or Consulting within SaaS enterprises, with a track record in driving adoption, retention, and renewals. You are fluent in German and English. You are experienced in business reviews, account planning, and escalations. You are willing to travel to strengthen customer partnerships. You ideally advise customers on EA and portfolio management best practices and complex solution implementations. You ideally are experienced with enterprise architecture or portfolio management tools (e.g., Alfabet, Mega HOPEX, Bizzdesign Horizzon). You ideally are confident in engaging with senior stakeholders and leading strategic and technical discussions. What we offer A competitive salary complemented by variable compensation. A subsidized pension contribution to help you build a secure and comfortable future. 30 vacation days to recharge. Hybrid working that truly works: spend 3 days a week in our easily accessible office, with the remaining days designed for focused work from home. Enjoy convenient access to public transport and meal vouchers for breakfast or lunch Top quality IT equipment from day one, plus a personal IT budget so you can tailor or upgrade your setup to your liking. Global collaboration in an international environment, working alongside talented people from all over the world. #J-18808-Ljbffr
Customer Success Manager
