Customer Success Manager

Who are we?

Bizzdesign is a SaaS company with 25 years in the Enterprise Architecture and Strategic Portfolio Management industries, with our HQ in Enschede. Our platform helps large enterprises, including Fortune 500 companies, make better decisions through Enterprise Architecture. We recently acquired Alfabet and MEGA International, expanding our portfolio and enhancing our offerings. With over 600 people from 32 nationalities working across 19 countries, we are growing fast and making an impact.

At Bizzdesign, we pride ourselves on a culture of trust, flexibility, and no‑nonsense collaboration. You will join a flat, transparent organization where autonomy is valued, and your voice matters; no layers of red tape, just smart people solving meaningful problems together. We believe in empowering our team with the freedom to work how and where they work best, supported by a strong foundation of mutual respect and accountability. If you are someone who thrives in a high‑trust, low‑ego environment and values results over hierarchy, you will fit right in.

What will you do?

As a Customer Success Manager, you are the trusted advisor guiding Alfabet customers on their journey to success. You’ll lead them through onboarding, adoption, and growth, ensuring they achieve maximum value from our solutions.

• Managing post‑sales relationships with a defined set of Alfabet customers.
• Driving adoption, retention, renewals, and expansions through success plans.
• Conducting business reviews that celebrate results and identify new opportunities.
• Acting as the liaison between customers and internal teams (Sales, Product, Marketing, Services, Support).
• Advising customers on EA and portfolio management best practices and complex solution implementations.
• Managing escalations and ensuring issues are resolved swiftly.
• Building customer advocacy through references and case studies.
• Identifying new growth opportunities and contributing to overall account strategy.

Why is this role for you?

This role is about combining your consulting expertise, strategic thinking, and relationship skills to create measurable value for customers. You’ll have the chance to influence customer success stories at scale, while shaping the way organizations use enterprise and business architecture to achieve real impact. You’ll join a collaborative, international team where your ideas matter, your initiative is valued, and your work directly contributes to customer retention and company growth.

Who are you?

• You hold a bachelor’s degree in IT, Business Economics, or a related field.
• You bring 5+ years of relevant experience in Customer Success or Consulting within SaaS enterprises.
• You are fluent in German and English.
• You have a track record in driving adoption, retention, and renewals.
• You are experienced in business reviews, account planning, and escalations.
• You are confident in engaging with senior stakeholders and leading strategic and technical discussions.
• You are customer‑focused, proactive, and entrepreneurial, with strong organizational and time‑management skills.
• Ideally, you are experienced with enterprise architecture or portfolio management tools (e.g., Alfabet, Mega HOPEX, Bizzdesign Horizzon).
• You are willing to travel to strengthen customer partnerships.

What is in it for you?

• Competitive Pay: We value your contributions with a great base salary, bonus, and subsidised pension contribution.
• New equipment: Fresh IT gear from day one to support your daily work and personal IT budget to upgrade your setup.
• Centrally located office & perks: Our Berlin office offers easy access to public transport, breakfast or lunch vouchers, and a bike lease plan.
• Plenty of Time to Recharge: Enjoy 30 vacation days per year to relax with the option to buy 10 extra for ultimate flexibility.
• Strong Team Culture: Join a supportive team of colleagues who’ll brighten your day and work together towards shared goals, fostering a positive and motivating environment.
• Global Collaboration: Work in an international environment alongside talented people from all over the world.
• Your Ideas Matter: Have a fresh perspective? We’re always open to your ideas, no matter how long you’ve been here.
• Grow with Us: Be part of an exciting, fast‑growing global software company with an entrepreneurial spirit and minimal bureaucracy.

Recruitment Process

You can expect around 4 interviews in total, meeting different colleagues from our Customer Success division, including our Global Customer Success Director, Chief Customer of Alfabet, and relevant stakeholders. While the process is thorough, we strive to move quickly to respect your time.

Please Note:

• Send in your application in English – it’s our company language, and you’ll be using it a lot once you’re part of the team.
• To apply, please visit our website or apply directly via the LinkedIn job post, as email applications will not be reviewed.
• Our search is focused on candidates based in Germany.
• We are not considering agency applications for this position.

Bizzdesign stands for equity and inclusion.

We believe that a diverse and inclusive workplace is essential to our success, and we are committed to building a team that reflects a wide range of backgrounds, perspectives, and skills.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Customer Service, Information Technology, and Strategy/Planning

Industries

• Software Development, IT Services and IT Consulting, and Technology, Information and Media