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- Aufgaben: Lead service delivery for Microsoft solutions, ensuring top-notch customer experience and contract renewals.
- Arbeitgeber: Join a Microsoft Gold Partner known for innovative software implementations in the digital space.
- Mitarbeitervorteile: Enjoy a relocation package to beautiful Malta, with a full-time onsite role and competitive salary.
- Warum dieser Job: Be part of a dynamic team driving digital transformation while enhancing your leadership skills in a vibrant culture.
- Gewünschte Qualifikationen: 7+ years in service delivery management, strong communication skills, ITIL certification, and a customer-focused mindset.
- Andere Informationen: Relocation assistance includes visa support, making it easier to start your adventure in Malta.
Das voraussichtliche Gehalt liegt zwischen 72000 - 84000 € pro Jahr.
Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to join their team.
Job Type: Full Time
Work Place: Onsite
Location: Malta, Europe (Relocate to Malta)
Relocation : VISA & Relocation Package Included
Requirements
- Minimum of 7 years’ service delivery management experience working within an IT Support/Managed Services environment
- Good communication skills and an excellent command of English language
- Strong customer focus with the ability to operate at all contact levels including senior manager/director level
- Demonstrable problem-solving skills
- Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
- Organised and delivery focused, strong planning skills and process driven
- Superior time-management skills along with strong sense of urgency
- People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
- Able to work independently with minimal direction
- ITIL certified
Responsibilities
- Provide end to end ownership of customer service contracts
- Building relationships with customers to ensure renewals year on year of managed service contracts
- Financial Responsibilities for the commercial elements of the customer service contracts
- Work across our ITIL based services, incident, problem, change and release management processes to make sure that excellent customer experience is always delivered
- Coordinate effort and liaise between onshore, nearshore and offshore teams
- Ensure that an excellent service is being consistently delivered, and end customers always receive the contracted services
- Ensure effective management and process controls are in place, and escalation is effective where necessary
- Act as a point of contact and escalation for contracted end customers
- Track performance of services and prepare reporting on SLAs & KPIs
- Produce regular management reports for customers and attend review meetings
- Provide analysis, feedback and actions based on trends, root cause analysis and other reports
- Manage service improvement plans, inclusive of formalised creation and ownership with end customers
- Working as a team to make sure continual improvement of our service
- The Employee is required to follow our client’s Information Security Policies (ISP and ISMP) at all times
#J-18808-Ljbffr
Relocate to Malta Service Delivery Manager (Consulting/Big 4) Arbeitgeber: Black Pen Recruitment
Kontaktperson:
Black Pen Recruitment HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Relocate to Malta Service Delivery Manager (Consulting/Big 4)
✨Tip Number 1
Familiarize yourself with Microsoft Dynamics 365 and its various modules. Understanding the software will not only help you in interviews but also demonstrate your commitment to the role and the company.
✨Tip Number 2
Network with professionals in the IT service delivery space, especially those who have experience with Microsoft solutions. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Highlight your experience in managing service contracts and customer relationships during conversations. Be prepared to share specific examples of how you've successfully renewed contracts and improved customer satisfaction.
✨Tip Number 4
Research the company's culture and values, particularly their approach to service delivery and customer engagement. Tailoring your discussions to align with their ethos can set you apart from other candidates.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Relocate to Malta Service Delivery Manager (Consulting/Big 4)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the Service Delivery Manager position. Tailor your application to highlight your relevant experience in IT support and managed services.
Highlight Relevant Experience: Emphasize your minimum of 7 years’ experience in service delivery management. Provide specific examples of how you've successfully managed customer service contracts and improved service delivery.
Showcase Communication Skills: Since strong communication skills are essential for this role, include examples of how you've effectively communicated with senior management and influenced leadership communities in your previous positions.
Demonstrate Problem-Solving Abilities: Include instances where you've successfully identified and resolved issues in a service delivery context. This will showcase your problem-solving skills and commercial acumen, which are crucial for the role.
Wie du dich auf ein Vorstellungsgespräch bei Black Pen Recruitment vorbereitest
✨Showcase Your Experience
Make sure to highlight your 7+ years of service delivery management experience. Prepare specific examples from your past roles that demonstrate your ability to manage IT support and managed services effectively.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication skills, practice articulating your thoughts clearly. Be ready to discuss how you've successfully communicated with senior managers and directors in previous positions.
✨Emphasize Problem-Solving Abilities
Prepare to discuss instances where you've identified problems and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your problem-solving skills.
✨Understand ITIL Processes
Familiarize yourself with ITIL-based services, especially incident, problem, change, and release management processes. Be prepared to discuss how you have applied these principles in your previous roles to ensure excellent customer experiences.
