Incident Responder (Tier 2)

Black Cloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances.

We defend our clients’ digital lives from hackers, privacy leaks, and identity theft.

If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity.

Black Cloak is seeking a dynamic individual with experience in an infosec/cybersecurity analyst role to join our Security Operations Team.

As a Senior Incident Responder, you will play a crucial role as an independent contributor and an integral part of the Black Cloak team, providing objective analysis to identify and solve problems for our clients.

If you have a passion for cybersecurity and privacy and a strong desire to expand your knowledge in these areas, this position offers an excellent opportunity to further develop your cybersecurity career.

We are seeking a skilled and client-focused Senior Incident Responder to join our team.

In this external, client-facing role, you will play a vital part in assisting with emergency onboardings and utilizing your security expertise to identify, detect, and promptly notify customers of security events occurring within their environment.

If you excel at building connections with clients and have a strong understanding of security threats and attacks, coupled with extensive experience in technical security roles, we encourage you to apply.

What You Will Do

• Interface with clients to remotely onboard them onto the Black Cloak platform
• Respond to client inquiries, alerts, incidents, and questions
• Triage cybersecurity alerts, assess the risk and deliver mitigation responses
• Run network vulnerability assessment scans of client infrastructure
• Communicate vulnerability and threat assessments to clients
• Participate in the Incident Response Program
• Be part of an on-call rotation and escalation team
• Provide post-onboarding support to clients through periodic touchpoints as needed in a timely and professional manner
• Participate in knowledge transfer sessions, product training and other strategic initiatives as needed
• Mentor and support Client Success and Security Team Members
• Maintain working knowledge of Black Cloak’s solutions, platform features and best practices
• This role requires occasional time on nights and weekends to address client incidents, emergency onboardings and issues
• What You Need to be Successful
• 2-5 years of experience in an infosec/cybersecurity analyst role
• College degree in an Information Technology (IT/CS/CE) related discipline or equivalent experience

• Industry recognized information security certifications a plus

Benefits

• 100% Remote Company, within the USA
• Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents.
• Health Savings Account with company contribution for eligible medical plans.
• Flexible Vacation Plan
• 10 Paid Company Holidays
• 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
• 401k with Traditional and Roth options, including employer match.
• Company Equity
• Paid Parental and Pregnancy Recovery Leave
• Company and team off‑sites and virtual events throughout the year
• Home office stipend

We are an equal opportunity employer.

We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

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