Network Operations Engineer (BAU)
The Role
We are looking for a skilled Network Operations Engineer to deliver advanced day-to-day network operations support within a complex, enterprise-scale environment. You will be responsible for ensuring the stability, performance, and reliability of network services, handling complex incidents, and contributing to continuous service improvement.
Key Responsibilities
Provide advanced operational support for network infrastructure, acting as a key escalation point for complex incidents and issues
Analyse, diagnose, and resolve network incidents in a timely manner, minimising impact on business operations
Perform operational maintenance activities including routine checks, configuration updates, and performance monitoring
Support the implementation of network changes, ensuring adherence to change management processes and minimising operational risk
Troubleshoot and resolve issues across a range of network components including routers, switches, firewalls, and load balancers
Contribute to service stability and performance improvement initiatives through proactive monitoring and root cause analysis
Document operational procedures, incident reports, and resolution steps to support knowledge sharing and continuous improvement
Profile
Solid experience in network operations within enterprise or managed services environments
Strong hands-on expertise with Cisco technologies across routing, switching, and network management
Proven ability to manage and resolve complex network incidents under pressure
Familiarity with ITIL-based service management practices and change management processes
Analytical mindset with a structured approach to troubleshooting and problem resolution
Fluent in English ; German is a strong advantage
Please send your application including a cover letter and detailed CV to cv@blackridgegroup.com or contact us directly at +352 20 61 04 for more information. Your application will be handled in strict confidence.
