Mid-Market Account Manager, North America

Role Overview

The North American Mid-Market Account Management team at Cash App is responsible for driving post-sales revenue to our commerce and payments product suite, including buy‑now‑pay‑later with Afterpay and pay‑now with Cash App Pay.

We partner with mid‑market merchants to unlock access to the largest and most engaged network of next‑generation consumers and drive bottom line results.

We are looking for a high‑energy, dynamic and strategic Mid‑Market Account Manager to build and execute the strategy behind Block’s post‑sales revenue stewardship and expansion across our mid‑market portfolio.

The core purpose of the Mid‑Market group is to retain and grow the Mid‑Market portfolio, which will meaningfully impact Block’s business by increasing gross profit/revenue, delivering new customers, and signaling the Afterpay & Cash App brand strength to the market.

As an Mid‑Market Account Manager, you will be on the front lines of a fast‑growing payments business—partnering with business owners and leading a broad portfolio of companies.

You will be responsible for managing a book of business spanning verticals and geographies.

Beyond revenue outcomes, you will also deepen partner relationships and ensure long‑term mutual success and retention of our merchant partnerships.

A successful candidate thrives in a challenging, fast‑paced environment, has a passion for nurturing and expanding client relationships, and exhibits a strong sense of ownership to drive results for Cash App and Afterpay.

This role requires an organized individual who is effective at identifying top opportunities for growth with a high degree of business acumen.

The ideal candidate has demonstrated excellence in account management or sales at the mid‑market level and proven abilities in data‑driven decision making and leading cross‑functional teams to manage product and commercial initiatives.

Responsibilities

• Represent Block to Mid‑Market Merchants as a thought‑leader in the payments landscape and demonstrate Block’s value as a growth driver for our commerce partners.
• Quarterback

Deals: Be responsible for negotiations (expansions & renewals) and execution for the Block organization through methodical deal management based on milestone tracking, KPIs, and partner alignment on opportunities of mutual interest.

• Craft
• Account

Strategy: Develop cohesive, well‑researched and data‑driven portfolio plans for your book of business that maximize growth for Block and the partner.

Deliver powerful narratives that educate existing partners of Cash App & Afterpay’s value proposition and communicate effectively with senior decision makers at the largest brands in the world.

• Be a
• Team

Player: Partner closely with cross‑functional teams to drive deals forward, including Sales, Marketing, Finance, Product, Risk, Legal, Operations, Customer Service, and with external partners’ cross‑functional teams.

• Build Cash App & Afterpay’s Network: Develop and grow Block’s relationships with leading brands, including their senior executives.
• Be the Voice of the

Merchant: Represent market feedback and sentiment internally, advocating for your clients while balancing against the needs and constraints of our business.

Aggregate and deliver key insights across the organization in a structured, consistent, and proactive manner.

Qualifications

• High‑energy, dynamic and strategic Mid‑Market Account Manager with demonstrated excellence in account management or sales at the mid‑market level.
• Proven abilities in data‑driven decision making and leading cross‑functional teams to manage product and commercial initiatives.
• Strong sense of ownership and ability to drive results in a fast‑paced, challenging environment.
• Excellent communication skills with the ability to engage senior decision makers.
• Experience negotiating expansions, renewals, and driving revenue growth.
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