Auf einen Blick
- Aufgaben: Verwalte B2B-Kundenbeziehungen und sorge für Wachstum und Kundenzufriedenheit.
- Unternehmen: Blue Yonder, ein globales Softwareunternehmen mit innovativen KI-Lösungen.
- Vorteile: Attraktives Gehalt, flexible Arbeitszeiten und Entwicklungsmöglichkeiten.
- Weitere Informationen: Dynamisches Team mit Fokus auf Zusammenarbeit und Erfolg.
- Warum dieser Job: Gestalte die Zukunft der Lieferkette und arbeite mit spannenden Technologien.
- Qualifikationen: 2-4 Jahre Erfahrung im B2B-Account-Management oder Kundenservice.
Das prognostizierte Gehalt liegt zwischen 60750 - 74250 € pro Jahr.
Blue Yonder is a global software company that provides AI-driven supply chain and retail solutions to help organizations forecast demand, optimize inventory, and orchestrate fulfillment across omnichannel operations.
Its Luminate platform leverages machine learning, real-time data, and prescriptive analytics to improve planning and execution for retailers, manufacturers, distributors, and logistics providers.
Blue Yonder is headquartered in the U.
S. and serves enterprise customers worldwide.
Role summary: Manage a defined portfolio of mid-market B2B customers to ensure retention, adoption, and revenue growth.
Act as the primary day-to-day contact, delivering value through proactive account planning, renewal management, and coordination of cross-functional teams to resolve issues and drive expansion.
Key responsibilities Own relationship management for assigned accounts; build trust with key stakeholders.
Develop and execute account plans that target renewal, upsell, and expansion opportunities.
Drive contract renewals and achieve assigned revenue/retention targets.
Monitor product usage/adoption and lead customer enablement activities to maximize value and reduce churn.
Coordinate cross-functional delivery (support, implementation, product, professional services) to resolve escalations and ensure successful outcomes.
Run quarterly business reviews and regular cadence meetings; communicate value and ROI to customer stakeholders.
Maintain accurate account records, pipeline and forecasts in CRM.
Identify at-risk accounts early and implement remediation or success plans.
Capture customer feedback and surface product/market insights to internal teams.
Success metrics / KPIs Renewal rate and churn Quota attainment (renewal + expansion revenue)Net Revenue Retention (NRR)Customer satisfaction (CSAT/NPS)Product adoption and time-to-value metrics Forecast accuracy Required qualifications2–4 years’ experience in B2B account management, customer success, or commercial customer-facing role (Saa S experience preferred).
Proven track record meeting renewal and/or upsell targets.
Strong stakeholder management and executive communication skills.
Comfortable working cross-functionally and managing escalations.
Proficiency with CRM tools (Salesforce preferred) and standard office productivity tools.
Analytical problem-solving and basic familiarity with usage/adoption metrics.
Our Values If you want to know the heart of a company, take a look at their values.
Ours unite us.
They are what drive our success – and the success of our customers.
Does your heart beat like ours?
Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
- Summary
- Type: Full time
Account Manager Arbeitgeber: Blue Yonder
Blue Yonder ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern die Möglichkeit bietet, in einem dynamischen und innovativen Umfeld zu arbeiten. Mit einem starken Fokus auf Mitarbeiterentwicklung und einer offenen Unternehmenskultur fördert das Unternehmen nicht nur das Wachstum seiner Angestellten, sondern bietet auch attraktive Vorteile wie flexible Arbeitszeiten und die Möglichkeit, an spannenden Projekten im Bereich KI-gestützter Lösungen zu arbeiten. Die zentrale Lage des Unternehmens ermöglicht zudem eine gute Erreichbarkeit und ein inspirierendes Arbeitsumfeld.
