Auf einen Blick
- Aufgaben: Join our 24x6 support team, tackling tech issues and optimizing customer experience across platforms.
- Unternehmen: BNB Chain is a leading blockchain ecosystem, offering endless growth and learning opportunities.
- Vorteile: Enjoy flexible hours, competitive salary, and a casual work environment.
- Weitere Informationen: Candidates should be in EU/US time zones and possess strong English communication skills.
- Warum dieser Job: Work on cutting-edge projects in a diverse, global team while making a real impact in the crypto space.
- Qualifikationen: Must have programming skills, technical support experience, and a passion for blockchain technologies.
Das prognostizierte Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Job Description
- This is a 24x6 customer support team. Team members will be on rotation shift, covering support channels across BNB Forum, Telegram group, and Discord.
- Strong understanding across BNB Chain ecosystem, including BSC, opBNB, and BNB Greenfield.
- Hands-on technical support. Analyze issues and provide solutions and suggestions.
- Manage bot setup and optimization for all TechOps channels across BNB Forum, Telegram group, Github, and Discord. Experience in Discord/Telegram bots and blockchain development would be a plus.
- Research into cutting-edge technologies (i.e., AI tooling) to automate and optimize processes.
- Deliver a stellar customer experience (i.e., SLA).
- Understand customer needs and how to meet unique challenges and goals.
- Seek product feedback and track usage/performance, driving our product roadmap.
- Build and maintain ongoing relationships with multiple stakeholders, both internally and externally.
- Partner with internal teams to drive long-term solutions/product development decisions.
- Work in a quickly changing environment.
Qualifications
- Candidate needs to be in the EU/US time zone.
- Excellent English in both speaking and writing (Mandarin would be a plus).
- Programming skills in JavaScript, TypeScript, Golang, Solidity, etc.
- Minimum 1+ years of experience in a technical support role.
- Technical degree.
- Strong analytical skills.
- Ability to understand and troubleshoot complex technical issues.
- Strong communication skills with internal and external stakeholders.
- Excellent people skills to monitor.
- Interest in blockchain and crypto technologies.
- Experience with blockchain is a must.
Additional Information
What can you expect from a career at BNB Chain?
- Become part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
- Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.
- Tackle fast-paced, challenging, and unique projects.
- Work in a truly global organization, with international teams and a flat organizational structure.
- Enjoy competitive salary and benefits.
- Balance life and work with flexible working hours and casual work attire.
BNB Chain is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
#J-18808-LjbffrTechnical Ops Support Arbeitgeber: BNB Chain
At BNB Chain, we pride ourselves on being a leading employer in the blockchain ecosystem, offering unparalleled career development opportunities and a dynamic work environment. Our team thrives on collaboration with diverse, world-class talent, where innovative projects and flexible working hours foster both personal and professional growth. Join us to be part of a global organization that values diversity and is committed to delivering exceptional customer experiences while embracing cutting-edge technologies.
StudySmarter Expertenrat🤫
Wir sind der Meinung, dass Sie so Technical Ops Support erhalten könnten
✨Tip Number 1
Familiarize yourself with the BNB Chain ecosystem, including BSC, opBNB, and BNB Greenfield. Understanding these platforms will not only help you in technical support but also show your genuine interest in the role.
✨Tip Number 2
Gain hands-on experience with Discord and Telegram bots. If you can demonstrate your ability to manage and optimize these tools, it will set you apart from other candidates.
✨Tip Number 3
Stay updated on cutting-edge technologies, especially AI tooling that can automate processes. Showing that you are proactive in researching new tech will impress the hiring team.
✨Tip Number 4
Build a network within the blockchain community. Engaging with stakeholders and participating in relevant forums can provide insights and connections that may benefit your application.
Wir glauben, dass du diese Fähigkeiten brauchst, um Technical Ops Support mit Bravour zu bestehen
Einige Tipps für deine Bewerbung 🫡
Understand the Role:Make sure to thoroughly read the job description for the Technical Ops Support position. Highlight the key responsibilities and qualifications required, such as experience with blockchain technologies and strong analytical skills.
Tailor Your CV:Customize your CV to reflect your relevant experience in technical support roles, especially focusing on your programming skills and any experience you have with Discord/Telegram bots or blockchain development.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for blockchain technology and customer support. Mention specific examples of how you've solved complex technical issues in the past and how you can contribute to delivering an excellent customer experience.
Highlight Communication Skills:Since strong communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with both internal teams and external stakeholders.
Wie man sich auf ein Vorstellungsgespräch bei BNB Chain vorbereitet
✨Show Your Technical Skills
Be prepared to discuss your programming skills in JavaScript, TypeScript, Golang, and Solidity. Bring examples of past projects or experiences where you applied these skills, especially in a technical support role.
✨Demonstrate Your Understanding of Blockchain
Since experience with blockchain is a must, make sure to highlight your knowledge of the BNB Chain ecosystem, including BSC, opBNB, and BNB Greenfield. Discuss any relevant projects or experiences that showcase your understanding of blockchain technologies.
✨Prepare for Customer Support Scenarios
As this role involves delivering stellar customer experiences, think of examples where you've successfully resolved customer issues. Be ready to explain your approach to analyzing problems and providing effective solutions.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, especially when discussing complex technical issues. Be prepared to engage with both technical and non-technical stakeholders.
