Customer Service Specialist

h3Customer Service Specialist /h3 pGrow with us! /p pbNovate is growing fast across Europe and worldwide. We’re looking for someone to make sure our customers are well looked after, stay with us and grow with us. You’ll be our customers’ trusted contact: orders arrive on time, invoices are right, and service contracts keep running. Because you know your customers well, you’ll spot when they need more, and you’ll make sure they get it. /p pYou’ll work with existing customers and incoming leads, in close partnership with our Sales team. Your time will be spent mostly on customer care, with some on account growth. /p h3Ecublens · 60–100% · Start: ideally January 2027 /h3 h3YOUR KEY RESPONSIBILITIES /h3 ul liPrepare accurate quotes and service contracts together with Sales and Service. /li liProcess purchase orders and make sure every detail is right, from configuration through pricing to delivery terms. /li liCoordinate fulfilment with Supply Chain, and organise shipments and customs for Europe, North America and the Middle East. /li liManage service and repair cases with the Service team, including logistics and invoicing. /li liAnswer customer questions by phone and email, and be the customer's go-to contact. /li liManage service contract renewals. You'll reach out early, remind customers of the value they've received, and help them renew without last-minute stress. /li liSpot needs such as a contract upgrade or more consumables. You'll handle these yourself or bring in Sales. /li liCoordinate demo instruments for trials, loans and trade fairs, and follow up after a demo. /li liKeep the CRM up to date so the whole team shares one view of every customer. /li /ul h3YOUR PROFILE /h3 ul liFluent in French and English; German is a strong plus. /li liExperience in customer service, customer success, account coordination or sales back-office, ideally with B2B technical products (instruments, lab, industrial or medtech). /li liComfortable with CRM and ERP systems. /li liYou enjoy talking to customers, listen carefully and like finding the right solution for them. /li liYou're comfortable with commercial conversations such as renewals, quotes and pricing /li liOrganised, rigorous and calm under tight order deadlines. /li liAutonomous and a real team player. /li /ul h3WHAT WE OFFER /h3 ul liA meaningful mission in a field of public interest: safe water, anytime, anywhere. /li liA role that grows with the company, with a real path into Account Management or Customer Success. /li liVaried work in a dynamic, friendly team at the cutting edge of microbial water monitoring. /li liA high degree of autonomy and direct impact on our customers' success. /li /ul h3About us /h3 pbNovate Technologies SA is a multi-award-winning, game-changing leader in water monitoring and analysis. It propels industrial microbiology into the digital age with rapid, automated solutions for the water, food beverage, pharmaceutical and cosmetics industries worldwide. Our proprietary technology delivers high-value microbial water quality data for efficient, sustainable water management. Our vision: Safe Water. Anytime. Anywhere. /p #J-18808-Ljbffr