Manager service management

We\’ve been engineering powerful machines and transforming how the world works for more than 60 years. 16 countries, 32 nationalities, almost 3,000 employees, 175 dealers in EMEA, and a top-notch Innovation Centre. With us, you will be supported to be at your best and find career opportunities that will challenge, inspire, and reward you. Develop dealers’s service capabilities, providing technical support and ensuring customer satisfaction. Field based position, with high requirements on time and territory management to: Delivering technical support to dealers, Coaching dealers through training and programs such as DAR, BSEP and other action plans, Administration which includes: manage dealers warranty accounts, training planning and Salesforce cases, field modifications follow up and goodwill governance Technical support: Provide dealers with technical support and solutions for product problems producing technical reports. Provide the network promptly with both field based and factory supported solutions to the product problems. Evaluate dealer service capabilities and set up plans to improve their performance. Be the champion of Bobcare Maintenance Contracts, Protection Plus warranty extensions, Maintenance time and Cost calculations, Reduction of immobilization days, genuine parts penetration and Machine IQ telematics. Assess organizational needs to ensure dealers are able to respond to Machine IQ opportunities, maximizing benefits and ensuring customer satisfaction. Document and justify goodwill requests and support SMR/goodwill process. Mechanics – Bachelors Degree / Allow Equivalent Technical Hands-on experience. Knowledge of industry standards and aftersales support. Good comprehension of dealer service operations. TBD (depending on the region) & English.