Operations Manager

As an Operations Manager, you will oversee Bolt’s micromobility operations in Germany, focusing on Düsseldorf and Cologne. You’ll be responsible for ensuring smooth daily operations, leading local teams, managing external partners, driving business growth and profitability, while ensuring our users have a great experience. About us With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it\’s all thanks to our people. We believe in creating an inclusive environment where everyone is welcome, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission! About the role This role requires a balance of strategic thinking and hands-on execution — you will own operational performance, maximize fleet availability, and drive efficiency while ensuring compliance and excellent user experience. You\’ll work closely with the local Maintenance team, Operations Specialists, and HQ teams, including Customer Support, Central Operations, Legal and Marketing, to address any issues related to operations or products. Main tasks and responsibilities:✓ Manage all Bolt’s scooter operations in Düsseldorf & Cologne ✓ Streamlining operations by creating and optimising standardised processes to increase efficiency and resolve operational challenges. ✓ Tracking and improving key operational KPIs such as fleet availability, rider satisfaction, and operational efficiency.✓ Supporting the development of effective strategies to enhance our fleet\’s value proposition and improve performance and retention.✓ Directly managing a team, ensuring clear priorities, accountability, and strong performance.✓ Ensuring compliance with all regulations and keeping relevant stakeholders informed of any changes or updates. About you:✓ 3+ years of experience in operations, ideally in tech or startup environments. ✓ Strong analytical skills with excellent Excel proficiency.✓ You have excellent communication skills in both German and English. ✓ Proven experience managing teams and external partners.✓ Ability to thrive in a fast-paced, dynamic environment and solve complex operational challenges. ✓ You are a self-starter who proactively finds solutions to business challenges. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Why you’ll love it here:✓ Play a direct role in shaping the future of mobility.✓ Impact millions of customers and partners in 600+ cities across 50+ countries.✓ Work in fast-moving autonomous teams with some of the smartest people in the world.✓ Accelerate your professional growth with unique career opportunities.✓ Get a rewarding salary and stock option package that lets you focus on doing your best work.✓ Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.✓ Take care of your physical and mental health with our wellness perks. *Some perks may differ depending on your location.