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- Aufgaben: Be the go-to person for clients, solving tech issues and guiding them on our products.
- Arbeitgeber: Join Booming Games, a founder-led, impact-driven company reshaping the iGaming world.
- Mitarbeitervorteile: Enjoy a fully remote role with competitive pay, family-friendly policies, and dog-friendly offices.
- Warum dieser Job: Work in a dynamic culture where your ideas shape exciting slot games every two weeks!
- Gewünschte Qualifikationen: Experience in customer support, fluent English, and great communication skills are essential.
- Andere Informationen: This is a full-time freelance position; submit your CV in English to apply.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
About the role
As a Technical Support Specialist, you will be the first point of contact for clients, ensuring timely and effective resolution of technical issues. Your role will involve guiding users on our products, troubleshooting challenges, and collaborating with internal teams to improve the customer experience.
Responsibilities
- Provide the highest level of customer service to our customers in European timezone via Skype, JIRA Service Desk and Mail, while adhering to our strict SLAs for response and restoration times
- Log inquiries of customers and escalate accordingly
- Analyze and report product malfunctions
- Identify customer needs and assist with using specific features
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with Stakeholders
Requirements
- Experience as a Customer Support Specialist or similar CS role
- Experience using help desk software and remote support tools
- Fluent English is a must, additional languages are a plus
- Excellent communication and problem-solving skills
- Patience and professionalism when handling tough cases
Nice to have
- Familiarity with gambling industry is a plus
Good to know
- This is a full-time, fully remote, freelance/independent contractor position
- Please make sure to submit your CV English in order to be considered
Why Work for Booming Games
Founder led. Impact driven. Employee centric.
At Booming Games, we’re reshaping the iGaming world with our remote-first approach. Our rhythm? Thrilling slot games with captivating features and stunning designs released every two weeks – no exceptions! Here, it’s all about co-ownership and real growth. Dive into a diverse team where your input powers every game we craft!
Our perks
- We’re a 100% remote-first company, offering a best-in-class remote experience
- Competitive package
- Dog-friendly offices in Berlin and Malta
- Family-friendly policies
- Career growth opportunities
- Zestful working environment
- Knowledge sharing opportunities
- Dynamic culture surrounded by industry experts
- Company social events for team bonding
Contact
HR Team
#J-18808-Ljbffr
Technical Support Engineer (LatAm) Arbeitgeber: Booming Games
Kontaktperson:
Booming Games HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Technical Support Engineer (LatAm)
✨Tip Number 1
Familiarize yourself with the tools mentioned in the job description, like JIRA Service Desk and remote support software. Being comfortable with these platforms will help you stand out during the interview process.
✨Tip Number 2
Brush up on your problem-solving skills by practicing common technical issues that users might face. This will prepare you for real-life scenarios you may encounter in the role.
✨Tip Number 3
Since the role requires excellent communication skills, consider engaging in mock interviews or role-playing exercises to enhance your ability to explain technical concepts clearly and effectively.
✨Tip Number 4
Research the iGaming industry, especially if you have a background in it. Understanding the context of the products you'll be supporting can give you an edge in discussions with the hiring team.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Technical Support Engineer (LatAm)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Support Engineer position. Understand the responsibilities and requirements, especially the importance of customer service and technical troubleshooting.
Tailor Your CV: Customize your CV to highlight relevant experience in customer support and technical roles. Emphasize your familiarity with help desk software and any experience in the gambling industry, if applicable.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and problem-solving abilities. Mention specific examples of how you've successfully resolved technical issues in the past and your passion for customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any grammatical errors or typos. Ensure that your application is clear, professional, and adheres to the requirement of being in English.
Wie du dich auf ein Vorstellungsgespräch bei Booming Games vorbereitest
✨Showcase Your Communication Skills
As a Technical Support Engineer, excellent communication is key. Practice explaining technical concepts in simple terms, as you'll need to guide clients through troubleshooting processes. Be prepared to demonstrate your ability to listen actively and respond empathetically.
✨Familiarize Yourself with Help Desk Tools
Since experience with help desk software is a requirement, make sure you are comfortable using tools like JIRA Service Desk. If you have prior experience, be ready to discuss specific scenarios where you effectively used these tools to resolve customer issues.
✨Understand the iGaming Industry
While not mandatory, familiarity with the gambling industry can set you apart. Research common technical issues faced in this sector and think about how your skills can address them. This knowledge will show your genuine interest in the role and the company.
✨Prepare for Problem-Solving Scenarios
Expect to encounter situational questions that assess your problem-solving abilities. Prepare examples from your past experiences where you successfully resolved complex issues. Highlight your patience and professionalism, especially when dealing with challenging cases.
