h3Position Summary /h3 pAs a Customer Success Manager within Rest of World Banking , you are responsible for optimizing and enriching the customer experience through proactive engagement strategies for your assigned portfolio of Customers. Our goal is to protect and grow the revenue in our existing customer portfolio. /p pAs a CSM, you will serve as the main point of contact for customers, helping them achieve their goals, resolve challenges, and drive engagement. /p pYou will lead our customers to their desired outcomes and demonstrate the significance of the strategic partnership with Bottomline Technologies. Through a consultative approach, you will proactively engage and enable the customer throughout the journey to ensure success and delight. You will work cross functionality to ensure teams are executing to enable customer success. /p pWorking closely with Sales, you will identify opportunities to expand business by positioning and recommending additional products, solutions and services that will maximize business value for the Customer as well as reviewing contracts and looking for opportunities to expand the current value . /p pYou will measure and monitor the adoption and health of our customers throughout the customer journey and you will be the primary engagement point with the customer for monthly reviews, as well as resolving challenges and issues. /p pYou are at the forefront of activities that will continuously drive increased customer delight and are ultimately responsible for the retention and significant growth for your assigned Customers. /p h3Key Responsibilities /h3 ul libCustomer Management Retention /b /li liDevelop long-term relationships with customers, understanding their business needs. /li liProtect the revenue and maximise renewal opportunities. /li liAct as a strategic advisor, identifying opportunities for upselling and cross-selling. /li liMonitor customer health scores and proactively address potential issues. /li libCommunication – Voice of the Customer /b /li liBe the internal voice to raise awareness if there is risk and drive the teams to mitigate it. /li liOutstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally /li libSupport Problem Solving /b /li liServe as the main point of contact for customer inquiries and concerns. /li liWork cross-functionally with sales, support, and product teams to resolve customer issues. /li libPerformance Tracking Reporting /b /li liMonitor customer engagement metrics, churn rates, and overall satisfaction. /li liPrepare reports and insights on customer success initiatives. /li li3-5+ SaaS Customer Success or Account Management experience. /li liYou must be based in Switzerland for the purpose of client meetings /li liC1 or C2 level in speaking and writing German /li liDemonstrated commercial mind set, with an understanding of “selling moments ” . /li liProcess orientation, with a keen focus on Customer goal achievement KPI’s. /li liExperience of using data to drive growth and retention campaigns /li /ul pWe welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone. /p #J-18808-Ljbffr
Customer Success Manager Arbeitgeber: Bottomline Technologies
Bottomline ist ein hervorragender Arbeitgeber, der eine dynamische und inklusive Arbeitsumgebung bietet, in der Innovation und Wachstum gefördert werden. Als Senior DevOps Engineer haben Sie die Möglichkeit, an bedeutenden Projekten zu arbeiten, die direkt zur Sicherheit und Effizienz von Unternehmenszahlungen beitragen. Mit einem starken Fokus auf Mitarbeiterentwicklung und einer Kultur der Zusammenarbeit sind wir bestrebt, jedem Teammitglied die Ressourcen und Unterstützung zu bieten, die es benötigt, um erfolgreich zu sein.
