Technical Operations – AI Automation Specialist

Responsibilities

• Execute and improve automation workflows using AI tools, agents, command-line interfaces, and scripting.
• Create and maintain structured knowledge content to support AI-assisted workflows, prompt libraries, and knowledge systems.
• Triage and resolve technical and operational issues affecting program members.
• Investigate problems, identify patterns, and drive root cause resolution.
• Partner with stakeholders to define requirements and implement process improvements.
• Design and iterate on AI-assisted support experiences, response templates, and knowledge-grounding strategies.
• Track recurring issues and identify opportunities for automation and operational efficiency.
• Contribute to internal tooling, documentation, and self-service experiences.
• Continuously evaluate emerging AI tools and technologies that can improve workflows and increase scale.

Requirements

• Experience building solutions using modern frameworks, cloud services, APIs, and data services.
• Hands‑on experience with scripting languages such as Python, PowerShell, Bash, or similar.
• Experience working with Git‑based workflows and tools such as GitHub and VS Code.
• Comfortable using command-line tools and debugging technical issues.
• Experience with issue tracking systems such as GitHub Issues, Azure DevOps, or Jira.
• Experience using AI‑assisted development tools such as GitHub Copilot, ChatGPT, Claude Code, or similar.
• Ability to quickly learn new technologies and apply them to operational challenges.
• Strong troubleshooting skills and ability to navigate ambiguous scenarios.
• Demonstrated ability to identify patterns and drive process improvements.
• Ability to manage multiple priorities with minimal direction.
• Strong written communication skills and attention to detail.