Work Arrangement: Fully Onsite
Start Date: ASAP
Contract: 1 month initially, with potential extension up to 1 year
Support Window: 7:00 AM – 4:00 PM
Job Overview
Brave Futures is looking for a hands-on Desktop Support / Desk-side Support Engineer to provide onsite end-user technical support in Melsungen, Germany.
The successful candidate will support desktops, laptops, peripherals, printers, Windows operating systems, Microsoft Office applications and other end-user technologies.
Key Responsibilities
- Provide onsite and desk-side support to end users.
- Install, move, add and change PCs, laptops, peripherals and printers.
- Perform break-fix troubleshooting for desktops, laptops and related hardware.
- Support Windows 10 and Windows 11 environments.
- Support Microsoft Office and Office 365 applications.
- Deploy new devices and restore existing devices to a stable operating state.
- Log, manage and resolve assigned support tickets.
- Work within agreed SLA and service-management processes.
- Carry out scheduled visits to nearby sites when required.
- Provide backup onsite support where necessary.
- Deliver professional and customer-focused technical support.
Required Skills & Experience
- Minimum 12–24 months of Desktop / Desk-side / EUC / IT Support experience.
- German language proficiency at C1 level or above – Mandatory.
- Candidates must complete a German customer language assessment before selection.
- Hands-on knowledge of Windows 10 and Windows 11.
- Working knowledge of Microsoft Office and Office 365.
- Experience supporting PCs, laptops, printers and peripherals.
- Hardware troubleshooting / break-fix experience.
- Basic mobile-device support experience.
- Experience working with ticketing systems and SLA-driven support.
- Good customer-service and communication skills.
Additional Requirements
- Must be available to work fully onsite in Melsungen.
- Must be comfortable working during the 7:00 AM – 4:00 PM support window.
- Short-notice / ASAP availability preferred.
- Must be comfortable with an initial short-term contract and potential long-term extension.
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Desktop Support Engineer – German C1 in Melsungen Arbeitgeber: Brave
Brave ist ein hervorragender Arbeitgeber, der sich leidenschaftlich für den Schutz der Privatsphäre im Internet einsetzt. Mit einem vollständig remote arbeitenden Team und einer flachen Hierarchie bietet Brave nicht nur wettbewerbsfähige Gehälter und großzügige Home-Office-Zuschüsse, sondern auch die Möglichkeit, in einem schnell wachsenden Unternehmen zu arbeiten, das die Weblandschaft revolutioniert. Hier haben Sie die Chance, mit talentierten und bescheidenen Kollegen zusammenzuarbeiten und Ihre Karriere in einem innovativen Umfeld voranzutreiben.
