[Universal Genève] - Boutique Concierge - Geneva Flagship (f/m/x)

Universal Genève - Boutique Concierge - Geneva Flagship (f/m/x) Founded in 1894, Universal Genève is an iconic Swiss watchmaking Maison celebrated for its rich heritage and timeless elegance. Known as the "Couturier de la Montre", the Maison unites technical excellence with refined design, crafting timepieces with the same precision, creativity, and attention to detail as a couture creation.
Today, Universal Genève enters a new chapter. Its revival is shaped by exceptional timepieces and a commitment to offering a client journey that is seamless, personal, and elevated.
At Universal Genève, every experience is crafted with intention. Every gesture, every interaction, every detail is tailored to the individual rather than the catalogue.
This philosophy shapes the Boutique Concierge (f/m/x) role, where service is approached with the same care and precision as watchmaking itself.
For those ready to build a legacy, as part of the Geneva flagship boutique, you will help define and deliver a new expression of luxury hospitality — where every visit, every delivery, and every interaction feel intentional and unique. You will contribute directly to building the Maison’s client experience from the ground up, shaping how moments are created, remembered, and elevated.
For those who believe that excellence lives in the details — and who take pride in crafting meaningful client moments — this is a rare opportunity to leave your signature on a Maison in revival.
Role overview The Boutique Concierge is responsible for orchestrating the client experience, both in preparation and in real time. This role is centered on hospitality, coordination, and execution—ensuring that every interaction, from boutique visits to deliveries and reveals, is seamless, refined, and memorable. You operate both in front of and behind the scenes, ensuring that each moment feels effortless to the client while being precisely prepared and controlled.
Your craft Boutique experience & ceremony
Work closely with Client Advisors and Boutique Management to ensure a refined and seamless client experience
Support and elevate all boutique visits and private appointments
Prepare and execute client ceremonies, including boutique pickups:
Coordination of light hospitality rituals (coffee, champagne, refreshments)
Ensuring branded packaging and presentation meets the highest standards
Creating the right atmosphere for each moment (ambiance, setup, flow)
Appointment orchestration
Own the end-to-end preparation of appointments, ensuring readiness across all elements
Act as a facilitator during client visits, supporting flow, timing, and comfort
Operate flexibly between client-facing hosting and behind-the-scenes execution
Support the organization of special moments, such as:
Private salon presentations
Intimate gatherings or small client experiences
In-boutique or offsite curated interactions (e.g., hotel, residence, or private setting)
Deliveries, reveals & client moments
Coordinate and execute high-touch delivery experiences, including:
Boutique pickups with ceremony
Private handovers in boutique salons or external locations
In-person deliveries (home, office, or hotel) within the same city, acting as a true representative of the Maison—not a courier
Support virtual reveal experiences, including:
Booking and coordinating reveal slots
Preparing the piece (visual presentation, photography if required)
Facilitating live video interactions with the client
Contribute to thoughtful final touches, such as handwritten notes and personalized details
Omnichannel hosting & coordination
Handle boutique calls, emails, and requests relayed by the central concierge team
Maintain continuity between remote interactions and in-boutique experiences
Act as a key relay between clients, boutique teams, HQ, and central conciergerie operations
Ensure each interaction remains consistent, informed, and aligned across all touchpoints
Concierge services & client facilitation
Assist clients with lifestyle and logistical arrangements, enhancing their overall experience
Provide curated recommendations and coordinate requests as needed
Support travel-related arrangements, particularly for clients visiting Geneva
For high-value clients, collaborate behind the scenes to ensure a fully coordinated and effortless journey
Events & roadshow support
Provide select support to traveling teams and roadshows, ensuring consistency of experience standards
Assist with preparation and execution of client-facing moments outside the boutique when required
What will make you successful
Background in luxury hospitality, concierge services, or high-end client experience roles
Ideally educated in a recognized hospitality school
Approximately 5 years of relevant experience in a premium environment
Native level of English and French, any additional language (e.g. German) is a plus
Strong sense of hospitality, anticipation, and discretion
Excellent organizational and coordination skills
Comfortable managing both front-of-house and behind-the-scenes responsibilities
A natural ability to create memorable, refined client moments
Tailor a new legacy Every magnificent revival requires a visionary to guide it. If you are ready to measure, cut, and stitch the future of our retail excellence, we invite you to shape the vision of our Geneva flagship. Join Universal Genève, and craft an unforgettable experience for the world's most discerning collectors.
Your new employer We encourage everyone to bring true authenticity to work and contribute to our shared mission to redefine luxury. We prioritize the well-being of our employees by fostering an environment of diversity, equity, and inclusion, where every voice is heard and valued.
We believe that happy, healthy employees are the key to success, which is why we offer competitive benefits, including:
Home office (depending on position requirements)
Referral program
Development opportunities
Culture of feedback
Apply now!
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