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- Aufgaben: Lead and motivate a team of 15 customer care agents to deliver exceptional service.
- Arbeitgeber: Join efood, part of Delivery Hero, a global leader in local delivery services.
- Mitarbeitervorteile: Enjoy perks like private medical insurance, mental health support, and a restaurant card.
- Warum dieser Job: Be part of a dynamic team where every day is an adventure and growth is encouraged.
- GewĂĽnschte Qualifikationen: Experience in team leadership and fluency in Greek & English are essential.
- Andere Informationen: Work in a fun, creative environment with opportunities for personal and professional development.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
eFood is looking for a passionate and dynamic Customer Care Team Leader to join our growing family!
We are seeking a fair, empathetic, and inspiring leader who thrives on guiding and motivating teams. If you possess strong logical thinking, creative problem-solving skills, and excellent time management, you could be the perfect fit to complete our leadership team.
As a Customer Care Team Leader, you’ll work in shifts and on public holidays, 5 days a week. Your responsibilities will include coordinating multiple tasks, leading and motivating our customer care agents, and addressing any performance gaps. You will foster a positive, inspiring team environment built on open communication, while delegating tasks, setting clear deadlines, and establishing specific targets for your team’s success.
If you’re ready to lead with passion and make an impact, we want to hear from you!
What you’ll do:
- Lead a team of 15 Customer Care Agents and Senior Customer Care Agents
- Goal set the team members based on S.M.A.R.T. methodology
- Overseeing and assessing customer care agents‘ daily activities, and share with them performance-related feedback on a regular basis (weekly, monthly, yearly)
- Conduct QAs based on the goal set each month
- Present QAs‘ results to the team members
- Monitor team member’s performance daily
- Provide performance feedback to the team members by conducting 1-2-1 meetings (at least one weekly)
- Communicate appropriately with the team members so that they register annual leaves, teleworking days etc according to the corporate policies
- Conduct the „flooring“ process (performance monitor, change of duties, breaks, present agents etc)
- Ensure that new agents are smoothly onboarded
Qualifications
- Proven work experience in a team leading role in a call center environment
- Bachelor’s degree will be considered as a plus
- Solid computer skills, especially Excel (or relevant tools)
- Fluency in Greek & English
- Good knowledge of performance metrics
- Strong interpersonal & communication skills
Additional Information
- If you are happy, we are happy! That’s why we offer an attractive remuneration package for what you bring in!
- We share a passion for food, so you will certainly appreciate the ticket restaurant card to spend in restaurants and/or food supplies. We are efooders after all!
- We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and happy!
- We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.
- We want you to grow with us! And to help you keep improving, we provide you access to our online training platform where you can study topics for your personal and professional growth!
- If you want to stay in shape, our in-house gym awaits you fully equipped!
- We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world!
Life @efood:
At efood, no day is the same as the one before!
efooders know that working and having a good time isn’t the opposite and that’s why every day at efood is a new adventure!
We always aim higher and thrive on finding solutions to push our limits further! We care about our customers, our employees, our society.
We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)
Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!
Hungry enough to join us?
efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.
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Customer Care Team Leader Arbeitgeber: Brightvision Capital Partners, LLC
Kontaktperson:
Brightvision Capital Partners, LLC HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Care Team Leader
✨Tip Number 1
Show your leadership skills during the interview by sharing specific examples of how you've successfully led a team in a call center environment. Highlight your ability to motivate and inspire others, as this is crucial for the Customer Care Team Leader role.
✨Tip Number 2
Familiarize yourself with the S.M.A.R.T. goal-setting methodology. Be prepared to discuss how you would implement this approach to set clear targets for your team, as it’s a key responsibility of the position.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing to discuss past challenges you've faced in a customer care setting and how you resolved them. This will show that you can think critically and creatively under pressure.
✨Tip Number 4
Since communication is vital for this role, practice articulating your thoughts clearly and effectively. Consider how you would handle performance feedback conversations, as these will be a regular part of your responsibilities.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Care Team Leader
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Care Team Leader position. Understand the key responsibilities and qualifications required, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in a team leading role within a call center environment. Use specific examples that demonstrate your leadership skills, problem-solving abilities, and how you've motivated teams in the past.
Showcase Your Skills: Make sure to highlight your strong interpersonal and communication skills, as well as your proficiency in Excel or relevant tools. Mention any experience with performance metrics and how you've used them to improve team performance.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your passion for the role and the company. Discuss why you want to work at efood and how your values align with their mission of delivering an amazing customer experience.
Wie du dich auf ein Vorstellungsgespräch bei Brightvision Capital Partners, LLC vorbereitest
✨Show Your Leadership Skills
As a Customer Care Team Leader, it's crucial to demonstrate your leadership abilities. Share specific examples of how you've successfully led teams in the past, focusing on your approach to motivating and inspiring team members.
✨Emphasize Problem-Solving Abilities
Highlight your creative problem-solving skills during the interview. Be prepared to discuss scenarios where you've effectively addressed performance gaps or resolved conflicts within a team.
✨Familiarize Yourself with S.M.A.R.T. Goals
Since goal setting is a key responsibility, make sure you understand the S.M.A.R.T. methodology. Be ready to explain how you would apply this framework to set clear and achievable targets for your team.
✨Communicate Openly and Effectively
Effective communication is vital in this role. Practice articulating your thoughts clearly and be prepared to discuss how you would foster an open communication environment within your team.
