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- Aufgaben: Provide top-notch IT support by troubleshooting desktops, printers, and networks.
- Arbeitgeber: Join a dynamic team focused on innovative tech solutions in Austria.
- Mitarbeitervorteile: Enjoy flexible work options and access to the latest tech tools.
- Warum dieser Job: Gain hands-on experience in IT while working with cutting-edge technology and a supportive team.
- Gewünschte Qualifikationen: Basic knowledge of LAN/WAN, strong communication skills, and bilingual proficiency required.
- Andere Informationen: Opportunity to work with advanced hardware and software in a fast-paced environment.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
IT Desktop and Network Support Dispatch Austria
Installing technical troubleshooting and fixing desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications.
Responsibilities:
- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team.
- Ability to lift/move computer equipment weighing up to 50Lbs.
- Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
- Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels all under ‘Smart Hands’ capability.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling.
- Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
- Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS Office 365, Active Directory, SCCM, DHCP, VPN, and others.
Requirements
- Excellent written and oral communication skills with clients and management as well as people skills.
- Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency.
- Bilingual (English & Local B2).
- Experience with ticketing tools (ServiceNow / Remedy etc.) is an additional advantage.
Items:
- Console cable for CISCO and Silver Peak.
- Full Internet ready mobile.
- Noise Cancellation headsets.
- Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop.
- RJ45 port on Laptop.
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IT Desktop and Network Support Dispatch Austria Arbeitgeber: BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY
Kontaktperson:
BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT Desktop and Network Support Dispatch Austria
✨Tip Number 1
Familiarize yourself with the specific hardware and software mentioned in the job description. Make sure you can confidently discuss your experience with Windows O/S, MAC OS, and networking concepts like TCP/IP, DNS, and DHCP during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common desktop and network issues. Be prepared to share examples of how you've successfully resolved technical problems in the past, as this will demonstrate your hands-on experience.
✨Tip Number 3
Since communication is key in this role, practice explaining technical concepts in simple terms. This will help you convey your ideas clearly to both clients and team members during the interview.
✨Tip Number 4
If you have experience with ticketing tools like ServiceNow or Remedy, be ready to discuss it. Highlighting your familiarity with these systems can set you apart from other candidates and show that you're ready to hit the ground running.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT Desktop and Network Support Dispatch Austria
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the IT Desktop and Network Support Dispatch position. Highlight your relevant experience with desktop support, networking concepts, and troubleshooting in your application.
Tailor Your CV: Customize your CV to reflect your skills in desktop support, knowledge of operating systems, and experience with ticketing tools. Use specific examples that demonstrate your ability to troubleshoot hardware and software issues effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to work under pressure. Mention your bilingual capabilities and how they can benefit the team, as well as your proactive approach to problem-solving.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in IT support roles.
Wie du dich auf ein Vorstellungsgespräch bei BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY vorbereitest
✨Show Your Technical Skills
Be prepared to discuss your experience with desktop and network support. Highlight specific examples where you successfully troubleshot hardware issues or resolved network problems, especially with LAN/WAN setups.
✨Demonstrate Communication Skills
Since excellent communication is key, practice explaining technical concepts in simple terms. Be ready to showcase how you've effectively communicated with clients and team members in past roles.
✨Familiarize Yourself with Tools
Make sure you know the ticketing tools mentioned in the job description, like ServiceNow or Remedy. If you have experience with them, be ready to discuss how you used these tools to manage support requests.
✨Prepare for Smart Hands Scenarios
Think of scenarios where you had to perform smart hand activities. Be ready to explain how you followed instructions to resolve issues on-site or remotely, and emphasize your ability to work under pressure.
