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- Aufgaben: Join us in troubleshooting and fixing desktops, printers, and laptops while providing top-notch support.
- Arbeitgeber: Be part of a dynamic team focused on delivering exceptional IT solutions across Germany.
- Mitarbeitervorteile: Enjoy flexible work options, cutting-edge tools, and a collaborative environment.
- Warum dieser Job: This role offers hands-on experience with the latest tech and a chance to grow your skills.
- Gewünschte Qualifikationen: Basic knowledge of LAN/WAN, strong communication skills, and bilingual proficiency are essential.
- Andere Informationen: Experience with ticketing tools is a plus; be ready to lift up to 50 lbs!
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
IT Desktop and Network Support Dispatch Germany
Installing technical troubleshooting and fixing desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications.
Responsibilities:
- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team.
- Ability to lift/move computer equipment weighing up to 50Lbs.
- Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
- Usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels all under ‘Smart Hands’ capability.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end-user network cabling.
- Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
- Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS Office 365, Active Directory, SCCM, DHCP, VPN, and others.
Requirements
Excellent written and oral communications skills with clients and management as well as people skills.
Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency.
Bilingual (English & Local B2).
Items:
- Console cable for CISCO and Silver Peak
- Full Internet ready mobile
- Noise Cancellation headsets
- Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop
- RJ45 port on Laptop
Experience of ticketing tools (ServiceNow / Remedy etc.) is an additional advantage.
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IT Desktop and Network Support Dispatch Germany Arbeitgeber: BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY
Kontaktperson:
BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT Desktop and Network Support Dispatch Germany
✨Tip Number 1
Make sure you familiarize yourself with the specific hardware and software mentioned in the job description. Having hands-on experience with tools like Team Viewer, MS-Teams, and ticketing systems like ServiceNow can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common issues related to Windows and MAC operating systems. Being able to demonstrate your problem-solving abilities during the interview will show that you can handle the responsibilities of the role.
✨Tip Number 3
Since the role requires bilingual communication, practice your English and local language skills. Being able to communicate effectively with clients and management is crucial, so consider doing mock interviews or conversations to build confidence.
✨Tip Number 4
Highlight any previous experience you have with smart hand support and network troubleshooting. Be prepared to discuss specific scenarios where you successfully resolved technical issues, as this will demonstrate your capability to perform under pressure.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT Desktop and Network Support Dispatch Germany
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the IT Desktop and Network Support Dispatch position. Highlight your relevant experience with desktop support, networking concepts, and troubleshooting skills in your application.
Tailor Your CV: Customize your CV to reflect your expertise in areas such as LAN/WAN setups, Windows and MAC OS administration, and your experience with hardware troubleshooting. Use specific examples that demonstrate your skills and achievements in these areas.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to work under pressure. Mention your bilingual capabilities and how they can benefit the team. Be sure to express your enthusiasm for the role and the company.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in IT support roles.
Wie du dich auf ein Vorstellungsgespräch bei BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY vorbereitest
✨Show Your Technical Skills
Be prepared to discuss your experience with desktop and network support. Highlight specific examples where you've successfully troubleshot hardware issues or resolved network problems, especially with the tools mentioned in the job description like Team Viewer and MS-Teams.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. Be ready to showcase how you effectively communicate with clients and team members, especially in a bilingual context.
✨Prepare for Smart Hands Scenarios
Expect questions about your ability to perform smart hand activities. Think of scenarios where you had to follow instructions to resolve issues on-site or remotely, and be ready to explain your thought process.
✨Understand Networking Basics
Brush up on your knowledge of TCP/IP, DNS, DHCP, and VPN. Be ready to answer questions that test your understanding of these concepts, as well as how they apply to troubleshooting and supporting end-user networks.
